Service Description:

Telephone Call Center Solution

IP Call Center Service delivers intelligent call routing to agents, call queuing when no agents are available, and contact management over an IP infrastructure.

Intended Audience: UB faculty and staff

Special requirements: Consultation and licensing required.

Availability: 24 hours daily

Support: 8:30 a.m. - 5:00 p.m. ET Monday - Friday

Contact: UBIT Help Center

Request Form: Request telephone service

Still need help?

Contact the UBIT Help Center.