Service Description:

Police Video Surveillance Cameras

Police Video Surveillance Cameras provides live streaming video of many areas of UB to the University Police and (for certain departmentally-owned cameras) to various campus departments.

The police do not actively monitor all the video feeds. Video is continuously recorded, and saved for a certain number of days, for possible later review. (Note: there are several other non-CIT managed video camera services on campus.)

Intended Audience: University Police and certain participating UB departments.

Availability: 24 x 7

Support: 24 x 7

Access: restricted

Upstream/Downstream dependencies (Internal use only): Campus Network and power; VM infrastructure

Service Level Statement

Response Hours Definition 1st Tier 2nd Tier Complete
1. Urgent
Business cannot function without an immediate resolution of the problem. 1 Hour 2 Hours 2 Hours
2. High Problem has immediate workaround but there is high probability business will be impacted. 2 Hours 4 Hours 6 Hours
3. Normal
Question or issue not affecting the conduct of normal business. 2 Business Days 1 Business Day 3 Business  Days
4. Limited

After the first contact all further work will be estimated and scheduled as time permits.

2 Business Days 2 Business Days
4 Business Days
5. None

No assistance available, however, we may be able to direct to other resources.

2 Business Days 2 Business Days
4 Business Days
Still need help?

Contact the UBIT Help Center.