Service Description:

DHCP Host Server Support and Maintenance

Maintain and support of server hardware and OS on the servers that host the DHCP application. NCS maintains the DHCP application itself.

Intended Audience: NCS

Availability: 24 x 7

Support: 24 x 7


Upstream/Downstream Dependencies (Internal use only): Upstream: machine room facilities, network, DNS.

Service Level Statement

Response Hours Definition 1st Tier 2nd Tier Complete
1. Urgent
Business cannot function without an immediate resolution of the problem. 1 Hour    
2. High Problem has immediate workaround but there is high probability business will be impacted. 4 Hours    
3. Normal
Question or issue not affecting the conduct of normal business. 3 Business Days    
4. Limited

After the first contact all further work will be estimated and scheduled as time permits.

5. None

No assistance available, however, we may be able to direct to other resources.

Still need help?

Contact the UBIT Help Center.