UB phone features from any device: Cisco Jabber 12.0

A man gives a thumbs up while at a desktop computer wearing a headset.

Published May 2, 2018 This content is archived.

Cisco’s Jabber software brings more flexible communication options to UB faculty and staff. A recent update makes it even easier to use your phone’s functionality on your computer or mobile device.


What’s new?

Both Jabber’s desktop and mobile apps have been updated to version 12. Now you can use Jabber to turn on and off Single Number Reach, the service that makes it possible to answer calls to your work number from another UB phone, or your mobile device.

Both Android and iOS versions of Jabber have added security through “biometric” authentication features like FaceID (facial identification) or TouchID (fingerprint identification).

Get started with Jabber

Jabber turns your Windows or Mac machine into a full-featured alternative to your phone. In addition to sending and receiving calls, getting voicemail, participating in conference calls and more, Jabber adds the ability to use instant messaging and set custom status updates.

The Jabber mobile apps for iOS and Android extend this functionality to your mobile device.

If you are a UB faculty or staff member, you can request Jabber using the UBIT Help Center online form. Just select Jabber under the Phone Role menu. You can also talk directly to your IT support staff.

Stay updated

Everyone on campus with an interest in learning about and providing feedback on collaboration tools like Jabber are invited to join the Collaboration Tools listserv (UB-COLLAB-LIST@listserv.buffalo.edu). This is one way UBIT engages the UB community in helping to build better collaboration tools across campus—your input makes a difference!




Keep your contact info accurate

Jabber is built into the existing communication systems on campus. Like the phone service, Jabber relies on information in the UB Directory to identify callers and route messages.

Everyone on campus is encouraged to visit the UB Directory and check that their contact information is accurate. If not, submit a request to change it through HR.