How Services Dashboard Status Is Determined

The UBIT Alert Dashboard indicators are displayed according to definitions for each service category represented.

Email

The Email indicator shows an overall status condition for UBmail (Exchange Online), UBmail (gmail)  and numerous supporting services such as incoming virus scanning, email forwarding and LISTSERV┬«

green checkmark.
green checkmark.

Email services are running normally. Report a problem

yellow caution triangle.
yellow caution triangle.

One or more of the following incidents is having a significant impact on the service(s):

  • One or a subset of inbound or outbound email servers are down
  • Any one of the UBmail services is in a degraded or down condition
  • Email is blocked or backlogged by an outside domain
  • LISTSERV┬« service is disrupted
red stop sign.
red stop sign.

One or more of the following incidents is having a widespread impact on the service(s):

  • A large network event or campus-wide emergency
  • Most inbound email servers are down or performance of all inbound email servers is significantly degraded
  • A problem exists that prevents you from reading your email
  • The SMTP (outbound) email servers or load balancer are down or performance is degraded

HUB

The HUB indicator shows the availability status of UB’s Student Information System, HUB, for student, faculty and staff access to academic records, advising, admissions, schedules and financial aid information.

green checkmark.
green checkmark.

HUB services are running normally. Report a problem

yellow caution triangle.
yellow caution triangle.

Performance of HUB reported at below average levels

red stop sign.
red stop sign.

HUB production services are not available

InfoSource

The InfoSource indicator shows an overall status condition for UB’s central data repository.

green checkmark.
green checkmark.

The UB InfoSource service is running normally. Report a problem

yellow caution triangle.
yellow caution triangle.

Performance of UB InfoSource reported at below average levels

red stop sign.
red stop sign.

UB InfoSource production services not available

Login

The Login indicator shows an overall status of UB’s central authentication and authorization systems, for example UBITName logins. 

green checkmark.
green checkmark.

Login services are running normally. Report a problem

yellow caution triangle.
yellow caution triangle.

An incident or problem is causing service disruption or brief delays in UB’s login services, but logins are completing successfully

red stop sign.
red stop sign.

An incident is causing an outage or significant degradation of one or more of the following:

  • UBITName login
  • Radius logins
  • UBLDAP service

MyUB

The MyUB indicator shows the availability status of UB’s information portal for faculty, staff and students.

green checkmark.
green checkmark.

MyUB services are running normally. Report a problem

yellow caution triangle.
yellow caution triangle.

An incident or problem is causing MyUB to load or process information slowly from your browser or a component of MyUB is not functioning properly

red stop sign.
red stop sign.

MyUB services or modules are currently unavailable

Network

The Network indicator shows an overall status condition for all UB networks. This includes the UB backbone, UB’s Internet connections, building distribution segments, local segments, networks supporting telephones (using VoIP) and all CIT managed Wi-Fi networks.

green checkmark.
green checkmark.

Network services are running normally. Report a problem

yellow caution triangle.
yellow caution triangle.

A network outage is causing a localized service impact to a small number of people (2 to 50) or people are experiencing a degradation of network performance, for example, slowness

red stop sign.
red stop sign.

A multi-network outage is causing widespread service impact to a large number of people (>50)

Phones

The Phones service indicator shows an overall status condition for UB’s voice communication services, including current (VoIP) and legacy telephone systems.

green check mark.
green check mark.

Phone services are running normally. Report a problem

yellow caution triangle.
yellow caution triangle.

Phone services are degraded; an incident or problem is causing an impaired service impact for people, but calls are delivered successfully; Examples might include:

  • Slow dial tone
  • Busy signals due to congestion
  • Delays to status indicator updates
red stop sign.
red stop sign.

Phone services or major subsystems are currently unavailable; one or more of the following incidents is having a widespread impact on the service(s):

  • People cannot place or receive calls
  • People experience dropped calls
  • Voicemail messages are not delivered
  • Message Waiting Indicators are not operating correctly

SIRI

The SIRI indicator shows an overall status condition for UB’s Strategic Information Reporting Initiative tool (siri.buffalo.edu)

green check mark.
green check mark.

The SIRI service is running normally. Report a problem

yellow caution triangle.
yellow caution triangle.

Performance of SIRI reported at below average levels

red stop sign.
red stop sign.

SIRI production services not available

UB Learns

The UB Learns indicator shows the availability status of UB’s learning management system (Blackboard Learn) and related services:  UB on iTunes U, UB Learns Setup Tool.

green check mark.
green check mark.

UB Learns services are running normally. Report a problem

yellow caution symbol.
yellow caution symbol.

One or more of UB Learns modules are degraded or unavailable causing delays in usage or system errors;  collaboration services are unavailable

red stop sign.
red stop sign.

UB Learns services or modules are currently unavailable; UB Learns is effectively inoperative

Web Hosting

The Web Hosting indicator shows the availability status of UB’s public Web hosting services, such as UBCMS, UB Containers as a Service, UB WordPress and personal home pages on UBfs.

green check mark.
green check mark.

Web services are running normally. Report a problem

yellow caution triangle.
yellow caution triangle.

An incident or problem is causing the websites hosted on one or more of UB’s publicly available Web hosting services to load slowly in Web browsers

red stop sign.
red stop sign.

Websites hosted on UB's publicly available Web hosting service(s) are unavailable; pages are not loading in Web browsers and apps.