Due to the COVID-19 global health crisis, ISS advisors are working remotely to serve you. We are processing immigration document requests, responding to emails, and updating our website. We have moved from an in-person document pick-up to providing mailing services for original documents. We are with you virtually!

Contact Us

Before you contact us, your answers are likely found on the following pages:

Thanksgiving Holiday Hours

In observance of the holiday ISS will offer limited services on November 25. UB and ISS will be closed on November 26 & 27. Please plan accordingly.

Still have a question? This is how you can reach us. 

Email Assistance

Monday - Friday 9AM - 5PM
**Please allow 3-5 business days for a response.

Phones (recorded information) 
(716) 645-2258 

Rapid Response Group Advising

Have you got a quick question that you need answered fast? 

Join us for Rapid Response Group Advising each Friday from 10:00-11:00 am, October 23, 30, November 6, 13, 20!

Session Focus: Applying for OPT!
Where: Zoom (details provided upon registration)
How it works: Join the Zoom room at 10:00. Following a brief presentation, you may ask your questions in the chat. Two ISS advisors will provide answers, then and there. No appointment, no queuing, no email. 

Using Navigate

If you are on OPT and graduated more than 1 year ago, please email us to request an appointment or visit us during OPT drop-in hours. Navigate may not work for you. 

Schedule an Appointment

For more complex immigration issues, please schedule a virtual appointment with an advisor using the Student Success Portal. 

To make an appointment:

  • click the button below & log in 
  • from the home page, click the Appointments icon & the blue "Schedule an Appointment" button.
  • choose Student Support 
  • choose International Student Services. 

Virtual Drop-in Advising

Have a quick question? ISS offers virtual drop-in advising Monday & Thursday afternoons. 

To use ISS drop-ins:

  • click the button below & log in 
  • from the home page, click the Appointments icon & the blue "Schedule an Appointment" button.  
  • the scheduler will ask you relevant questions to determine the most appropriate office/staff member. Select: 
    • Student Support 
    • International Student Services
    • select “International Drop-In Advising”

If you don't see drop-in availability right away be sure to click the "View Drop-in Times" button on the bottom of the page. You cannot book a drop-in appointment & availability will only show during drop-in times.

On OPT and need to talk to an ISS advisor?

If you are approved for OPT and graduated more than 1 year ago the online appointment system may not work for you. ISS is now offering virtual drop-in advising for students on OPT every Wednesday.

For more information please visit our OPT Virtual Advising page. Please note it will require UBIT login to access.