Service Description:

Mobile Device (ITCS Field Services)

Provide support and network connectivity for tablets, smartphones, iPhones, etc.

Intended Audience: Office of the President, Office of the Provost and affiliated Offices, Research, University Business, University Facilities, University Communications

Availability: 8:30 a.m. - 5 p.m. ET Monday - Friday

Support: 8:30 a.m. - 5 p.m. ET Monday - Friday

Detailed Service Description:

  • Support for University owned devices
  • Configure access to UBIT Email and Calendar systems
  • Upgrade device operating system as needed 
  • Install and support UB related applications

Service Level Statement Form

Response Hours Definition 1st Tier 2nd Tier
1. Urgent
 Business cannot function without an immediate resolution of the problem. 1 Hour  
2. High Problem has immediate workaround but there is high probability business will be impacted. 4 Hours  
3. Normal
 Question or issue not affecting the conduct of normal business. 1 Business Day  
4. Limited

After the first contact all further work will be estimated and scheduled as time permits.

 2 Business Days  
5. None

No assistance available, however, we may be able to direct to other resources.

 2 Business Days  
Still need help?

Contact the UBIT Help Center.