Set Up or Update Your UBITName Password Recovery

Get a PIN sent to your non-UB email or cell phone number to quickly reset your password.

Message and data rates may apply.

Operating System: All

Applies To: UB students, faculty, staff, alumni, retirees and volunteers

Last Updated: November 5, 2018

VIDEO: Set up UBITName recovery


1. Go to the UBITName Manager, a self-service website (opens in a new window).

2. Enter your UBITName

3. Click Continue

4. Solve the CAPTCHA Security Check

5. Click Continue

6. On the next page, choose I know my password

7. Enter your existing password

8. Click Login

9. On the Home screen, click the View and update profile to add or update your password recovery contact information to be used if you forget your password   

10. Do not use Search. Underneath the Search box, click Add or update your non-UB email address and cell phone number

11. After reading the requirements, type your cell phone number in the cell phone number field, including country code, area code and hyphens, for example 1-716-555-XXXX. The U.S. country code is 1

12. After reading the non-UB email address requirements, type your non-UB email address in the non-UB email address field

13. Click Continue

14. On the Request summary screen, click Submit. Your information will be updated instantly.

15. When you reach the Request status screen and see your request has been submitted, your password recovery information has been updated.

16. To logout, select your UBITName in the top right corner of your screen and click Logout.

Still need help?

Contact the UBIT Help Center.