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Requesting a Different UBITName

Operating System: All

Applies To: UB students, faculty and staff

Last Updated: February 27, 2017

Learn how to request a different UBITName.

Who Is Eligible

You are eligible to receive a different UBITName if any of these is true:

  • You legally changed your name, and it has been processed by the appropriate UB administrative office and updated in the University Online Directory
  • The automatically created UBITName is agreed to be obscene or offensive
  • You are newly appointed faculty or staff and the automatically created UBITName differs from your identity at a former institution or professional field, or is confusing to others

See the UBITName Account Policy for more details about who may request a different UBITName.

Step 1: Request a Different UBITName


  • The reason you are requesting a different UBITName
  • The UBITName you would like:
    • 2-8 characters in length
    • Cannot contain special characters (such as * or - or _)
    • Cannot begin with a numeric character

Step 2: Activate Your New UBITName

 If your request is approved, activate your UBITName and begin using it.

Step 3: Transition to Your New UBITName

Both your old and new UBITName will remain active for up to 30 days. During that time you must:

  • Arrange for departmental changes
    • Students: Notify your professors and department that your UBITName has changed
    • Faculty and Staff: Notify your departmental IT Staff that you are changing your UBITName. 
  • Copy email messages, contacts and files from your old UBITName and UBfs space to your new UBITName and UBfs space. The old UBITName mailbox and UBfs space will be deleted when your new UBITName is made permanent
  • Share your new email address with others
  • If you have access to HUB, log into HUB with your new UBITName after one business day to be sure you retain access under your new UBITName.

Step 4: Make Your New UBITName Permanent

Send email to the UBIT Help Center from your new UBITName asking to remove your old UBITName and make your new UBITName permanent.

Once your request is processed, your old UBITName will be deleted and its remaining contents will no longer be accessible. Email sent to it will be returned to the sender as undeliverable.

If you do not request to make your new UBITName permanent within 30 days of it being created, your new UBITName may be deactivated. Contact the UBIT Help Center if you need additional time to transition to your new UBITName. 

Common Questions

How do I change my name or information in the Online Directory?

Your UBITName and entry in the UB Online Directory are based on institutional data. Contact the Office of the Registrar (students) or UB Human Resources (faculty, staff and official volunteers).

I have UBmail Powered by Google. I legally changed my name, how can I have the name that appears on my email changed?

After you change your name legally with the Office of the Registrar and they process it, you need to create a ticket with the UBIT Help Center to change the display name on the account and lastly, you will need to change your Send Mail As setting in Gmail.

Contact the UBIT Help Center

Have a UBITName? You may also use the UBIT Help Center Online (login required).

(xxx) xxx-xxxx
Use your email, if known