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Clear Cache and Cookies

A browser's cache is used to speed up page loading. Sometimes, the information saved in the cache can cause pages to not load correctly. You can clear your browser's cache and cookies as a troubleshooting step.

Operating System: All

Applies To: UB students, faculty, staff, alumni, retirees and volunteers

Last Updated: February 18, 2025

Instructions

Windows

  1. Simultaneously press Ctrl + Shift + Delete keys. The Clear browsing data and cookies window will open.
  2. Select All time from the Time range drop-down
  3. Check the boxes for Browsing history, Cookies and other site data and Cached images and files
  4. Click Delete data
  5. Close and re-start your browser.
select all items, check browsing history cookies and other site data and cached images and files, then click delete data. This cannot be undone. select all items, check browsing history cookies and other site data and cached images and files, then click delete data. This cannot be undone.

Mac

  1. Simultaneously press command + shift + delete keys. The Clear browsing data and cookies window will open.
  2. Select All time from the Time range drop-down
  3. Check the boxes for Browsing history, Cookies and other site data and Cached images and files
  4. Click Delete data
  5. Close and re-start your browser.
select all items, check browsing history cookies and other site data and cached images and files, then click delete data. This cannot be undone. select all items, check browsing history cookies and other site data and cached images and files, then click delete data. This cannot be undone.

iOS

1. At the bottom right, tap More (•••) then Settings

Select More> Settings. Select More > Settings.

2. Tap Privacy

Select Privacy. Select Privacy.

3. Tap Clear Browsing Data

Select Clear Browsing Data. Select Clear Browsing Data.

4. From the Time range drop-down, select All Time

5. Check only Cookies, Site Data and Cached Images and Files. Uncheck the other items

6. Tap Clear Browsing Data

7. Exit/quit all browser windows and re-open the browser

Select Cookies, Site Data and Cached Images and Files. Select Cookies, Site Data and Cached Images and Files.

Android

  1. Open Chrome
  2. Tap More (three dots) > Settings
  3. Tap Privacy and Security
  4. Select Delete browsing data
  5. From the Time Range drop-down, select All time
  6. Check Cookies and site data and Cached images and files
  7. Tap Delete data
  8. Exit/quit all browser windows and re-open the browser.
Select Cookies and site data and Cached images and files, then click Delete data. Select Cookies and site data and Cached images and files, then click Delete data.

Windows

  1. Simultaneously press Ctrl + Shift + Delete keys. The Clear browsing data and cookies window will open.
  2. Select Everything from the When drop-down
  3. Check the boxes for History, Cookies and site data and Temporarily cached files and pages
  4. Click Clear
  5. Close and re-start your browser.
Change the drop-down box to Everything, then check boxes for History, Cookies and site data and Temporarily cached files and pages. Change the drop-down box to Everything, then check boxes for History, Cookies and site data and Temporarily cached files and pages.

Mac

  1. Simultaneously press command + shift + delete keys. The Clear browsing data and cookies window will open.
  2. Select Everything from the Time range drop-down
  3. Check the boxes for History, Cookies and site data and Cached files and pages
  4. Click Clear
  5. From the Firefox menu, select Quit. 
  6. Re-start your browser.
Change the drop-down box to Everything, then check boxes for History, Cookies and site data and Temporarily cached files and pages. Change the drop-down box to Everything, then check boxes for History, Cookies and site data and Temporarily cached files and pages.

Mac

1. Open Safari.

2. Under the Safari menu, select Settings

Safari> Settings. Safari > Settings.

3. Click Privacy

4. Click Manage website data

Click Privacy tab. Click Privacy tab.

5.  Click Remove All

6 Click Remove Now

Select Remove all, then Remove Now. Select Remove all, then Remove Now.

7. Click Done

8. Select Safari > Quit Safari

Safari> Quit Safari. Safari > Quit Safari.

9. Re-start Safari

iOS

1. Open your Settings app

2. Tap Safari

Settings> Safari. Settings > Safari.

3. Tap Clear History and Website Data and confirm

4. Exit/quit all browser windows and re-open the browser

Clear History and Website Data. Clear History and Website Data.

Windows

  1. Simultaneously press Ctrl + Shift + Delete keys
  2. Under Time Range, select All time
  3. Check Cookies and saved website data and Cached data and files
  4. Click Clear Now
  5. Close and re-start Edge
Select Cookies and other site data and Cached images and files, then click Clear now. Select Cookies and other site data and Cached images and files, then click Clear now.
Need more help with technology at UB?

Contact the UBIT Help Center.