We partner with the University at Buffalo community to achieve UB’s Top 25 Ambition by providing secure and transformative IT services and support.

UBIT will shape the future of learning, research, and service at UB through visionary, secure, and inclusive technology ecosystems.

Goal:

Develop a workforce of experts by fostering a thriving, inclusive, collaborative and resilient organizational culture and structure that supports professional growth, promotes engagement, and a strong sense of purpose and shared identity.

• Why it matters:
  • An R1/research-ready IT team must be skilled, curious, and supported in their career growth.
• What it means:
  • People-First Culture
• How we communicate it:
  • “We invest in our people and empower them to grow, lead, and innovate.”

Objectives:

UBIT will:

1.1.   Build and sustain a positive, people-first culture, resulting in more engagement, shared purpose, and resilience within UBIT and with our campus partners.

1.2.   Build scalable processes to attract, onboard, and develop top IT talent, creating steady growth and a strong pipeline of skilled professionals.

1.3.   Create and maintain a succession planning framework, enabling leadership, continuity, and long-term success.

Goal:

Build and sustain collaborative partnerships to align UB-wide IT resources and initiatives to drive the university's overarching goals, ensuring that every technology investment maximizes institutional impact through intentional investment, efficient resource allocation, and continuous value optimization.

• Why it matters:
  • Siloed IT won’t succeed. Deep partnerships with students, faculty, researchers, and administration are critical to long term growth, managing resources, and achieving sustainability.
• What it means:
  • Trusted Partnership
• How we communicate it:
  • “We co-create solutions with the community, not just for them.”

Objectives:

UBIT will:

1.1.   Unify and coordinate university-wide IT governance, priorities, and investments in order to maximize the impact of technology across UB.

1.2.   Measure the value of enterprise technology investments in administration, learning, and research, and communicate that value to campus partners.

1.3.   Build structured and collaborative relationships with students, faculty, researchers, and administrators leading to greater alignment between UBIT and the campus community.

Goal Statement:

Enhance the university experience by delivering a resilient, inclusive, and adaptive digital ecosystem that prioritizes exceptional customer service—ensuring that technology and services are accessible, customer-focused and friendly, and responsive to the diverse and evolving needs of the UB community.

• Why it matters:
  • Seamless customer experience and dependable service are the baseline for everything else.
• What it means:
  • Commitment to Excellence
• How we communicate it:
  • “We deliver secure, reliable, and customer-centric services every time.”

Objectives:

UBIT will:

1.1.   Collaborate across UBIT and with campus partners to deliver one cohesive digital experience for the university community.

1.2.   Make technology in learning spaces, research labs, offices, and across campus personalized, interactive, and transformative in order to support university goals.

1.3.   Provide technology services and supports that are accessible and responsive to serve the diverse and evolving needs of the UB community.

Goal Statement:

Position UBIT as a catalyst for transformative innovation by harnessing the potential of artificial intelligence and strategic technology initiatives to advance the University at Buffalo’s mission in research, education, community impact, and institutional excellence. 

• Why it matters:
  • A top-tier R1 university needs cutting-edge, agile, scalable, and experimental technology and support structures.
• What it means:
  • Forward-thinking mindset
• How we communicate it:
  • “We embrace emerging technologies and respond quickly to change.”

Objectives:

UBIT will:

1.1.   Build a culture of experimentation and forward thinking by embracing a “Yes…and” collaboration, safe-to-fail pilots, and rapid learning loops enabling teams to move faster and keep improving services.

1.2.   Harness AI and emerging technology to deliver scalable, responsible impact. Adopt and scale AI and emerging tech, guided by clear roadmaps and stakeholder input in order to advance UB's research, education, and operations.

1.3.   Build capacity and infrastructure for innovation by providing the space, structure, funding, time, and talent that drives the path from ideas to pilot to scaled, production service.

Goal Statement:

Cultivate a university-wide shared responsibility for cybersecurity and privacy that promotes innovation and usability while safeguarding University at Buffalo and its people.

• Why it matters:
  • Research integrity and institutional reputation depend on robust cybersecurity and ethical stewardship.
• What it means:
  • Security First, Always
• How we communicate it:
  • “We protect information and build trust through transparency and accountability.”

Objectives:

UBIT will:

1.1.   Strengthen and scale cybersecurity across the university using zero trust principles enabling us to support a growing and more complex technology and threat landscape. (Scalable Security Capability Development Through the Principles of Zero Trust.)

1.2.   Align UB's cybersecurity practices with leading frameworks, regulatory requirements, and emerging standards to support secure research, academic, and administrative work resulting in Institutional Cybersecurity Alignment and Governance Prioritization.

1.3.   Improve the university's ability to identify, understand, and respond to cybersecurity and institutional risks in a proactive, coordinated way, leading to Risk Visibility and Resilience Adherence and Maturation.

Goal Statement:

Drive a university-wide, data strategy through targeted investments in systems, governance, and stakeholders that enable insight, informed decisions, innovation, and institutional impact.

• Why it matters:
  • R1 institutions make high-impact decisions—data and insights must be trusted, timely, and ethical.
• What it means:
  • Data-Driven Decision-Making
• How we communicate it:
  • “We use data responsibly to inform strategy and improve outcomes.”

Objectives:

UBIT will:

1.1.   Build a unified, scalable data ecosystem resulting in institutional data that is easy to access and use.

1.2.   Support a data-informed university through shared skills, practices, and culture, leading to a stronger culture of data literacy across campus.

1.3.   Establish a coordinated, trusted data governance model enabling appropriate access, security, and compliance in UBIT and the wider university.