RUS Industries of Niagara Falls, NY – a small manufacturer of precision machined components for the industrial and telecom sectors – has “great customers, great machines and great people,” in the words of Manufacturing General Manager Erik Carlson. After 40 years of serving industries across the country, it was time to raise the company’s stature by fully complying with the ISO 9001:2008 Standard. Carlson and his management team see the development and implementation of a formal quality management system (QMS) as the avenue to an expanded customer base. Specifically, they aspire to reach a clientele that requires potential vendors possess ISO certification before even entering discussions. But more importantly, RUS shuns a “once and done” attitude and values ISO and its tools as a continual approach for improving everyday operations. UB TCIE emerged as the chosen partner because of its enthusiasm and customized solutions, versus a list of ISO providers proposing uninspired, cookie-cutter services.