The journey to operational excellence can take many forms. The case studies below show the pathways and combinations of continuous improvement methodologies that our clients have employed.
“Through this process we’ve developed a strategic plan for gaining buy-in for changes, whereas in the past that happened as an afterthought. We know that change is always difficult, so we’ve done as much groundwork as we can to help ease the transition.”
- Christine Kirwan, director of volunteer experience, Girl Scouts of Western New York