CATT News & Updates | Fall 2025

Supporting Students the First Week of Classes

Top Hat students in classroom working on computers.

By RACHAEL WEBB and JEFFREY KOHLER

Published August 12, 2025

The start of a new semester is a powerful moment to set the tone for the months ahead. Small, intentional strategies will bolster students’ confidence, especially for those new to UB. Here are a few impactful ways to support your students during the first week.

Help students understand expectations

Identify start dates for projects

We often highlight due dates, but students also benefit from knowing when to start working. Based on your experience, when should a student begin a project or paper to do well? Let them know. This helps guide their time management and leads to stronger submissions.

Explain what failure looks like

Students may have failed your course before: share with your new class what those individuals did to earn a failing grade. We often spend time emphasizing what success looks like but neglect to caution students on how to avoid failure.

Unpack the course’s workload

Go beyond the syllabus blurb. Tell students how many hours they should expect to spend on reading, studying, and preparing for class each week. You might also include a low-stakes syllabus quiz to ensure they’ve reviewed key information.

Set your communication policy

Let students know how to contact you, when to expect a response, and how to handle common issues. Consider using UB Learns announcements to proactively address frequently asked questions and reduce email volume.

Students don’t know your generative AI policy unless you share it with them

Students are seeking clear, specific guidance on when the use of generative AI tools is- and is not- appropriate. A recent EDUCAUSE survey found that 90% of college students use a generative AI tool, like ChatGPT, at some point in their creative process when completing course assignments. Ensure you clearly communicate your course’s generative AI policies.

Start with connection and clarity

Set office hours expectations

Don’t assume students know what “office hours” mean. Explain their purpose and whether appointments are needed. Also, be sure to identify where your office is! This will encourage students to reach out for help when they need it.

Pronounce your name

Include a phonetic spelling of your name’s pronunciation on your syllabus and encourage your students to do the same on their first assignment submission. Students are often intimidated by their professors’ expertise and credentials, so something as simple as knowing how to properly pronounce your name removes a barrier to communicating with you.

Walk students through UB Learns

Take time during the first week to show students how to navigate your UB Learns course page. For students new to the university, this quick walkthrough can prevent confusion and support early success.

Introduce campus resources

Point students to helpful academic and campus resources like tutoring centers, the university libraries, accessibility services, or mental health support. A quick mention in class (along with a syllabus link) can empower students to seek help before problems arise.

Extend understanding and support

In the first week, students are juggling a lot of new routines, finding classrooms, parking challenges, and adjusting to college life. Leading with patience and flexibility can ease their transition and foster a classroom environment rooted in trust and understanding.

By approaching the first week with empathy, you set the stage for a more successful student experience. These small actions not only support students in the moment but also lay the groundwork for stronger communication and improved learning throughout the semester. A strong start can make all the difference.