Common questions about UB Print Anywhere (powered by Wepa)

Get answers to frequently asked questions.

Questions

My print quota isn’t showing up. Who should I talk to for help?

If you don’t see your quota balance in the Wepa Print mobile app, contact Wepa support 1-800-675-7639, or visit wepanow.com.

My UB Card does not work when I swipe it at the kiosk, or my card is lost or damaged. What should I do?

  1. Log in to the kiosk manually with [YourUBITName]@buffalo.edu to verify your print job uploaded successfully
  2. Contact the UB Card office for replacement

I’m a UB employee (faculty or staff), do I get a quota for printing?

No, the UB Quota for printing is only for students, funded by the student technology fee. But faculty and staff can print on UB Print Anywhere using Campus Cash.

I am a UB visitor, can I print?

Sorry, no.

How long does my print job stay in the system?

Six days.

What file types are supported from my USB drive?

All Microsoft Office file types, .jpg, .png, and .pdf are supported.

What kind of USB drives are compatible?

FAT, FAT32, NTFS or exFAT

Is there a file size limit for printing?

There is no file size limit for laptop and desktop uploads. USB drives, web, and mobile uploads have a file size limit of 20 MB.

Can I cancel my print job once it has started?

After selecting the payment option, the print job will begin printing. For documents over 10 pages, a ‘cancel’ button is provided to stop the print job. An automatic refund will occur and you will only be charged for pages that were printed. A window will appear after canceling the print job stating the amount charged for the number of pages printed.

If a print job is LESS than 10 pages, it cannot be canceled.

What file types can I print from my mobile device?

The following types are supported on iOS and Android devices: .pdf, .rtf and all Microsoft Office file types.

If there is a paper jam, will I be charged?

No, the system only charges you for the pages that printed successfully.

What should I do if my job does not print properly?

You should contact Wepa by clicking the "Live Chat" button, or calling at 1-800-675-7639. Wepa support hours are from 7:00 a.m. - 7:00 p.m.

Wepa Support