Find answers to frequently asked questions about UBlearns.
Why can't I see my course?
There are a few reasons why you may not see your course in
- Your instructor may not have enabled the course in UBlearns
- You may not be "officially" enrolled in the course.
- Drop/add changes to official enrollment take effect 8:30 a.m.
the following morning.
- By default students will see a course on the first day of
class. An instructor may choose to change the enrollment date.
If you are a TA in a course, your instructor needs to manually
Why can't I see my course menu or access the content of my course?
The course menu may be hidden. To restore it, look at the
left edge of your course site about half way down and click the
gray arrow (Show Course Menu).
How do I edit my notification settings?
Edit Notifications Settings in two places:
- Individual modules in Notification Dashboard or
- At the top of any page in My Places
Where is the Digital Drop Box?
The Digital Drop Box tool is no longer available; instructors
the Assignment tool to manage student submissions.
My instructor put a link to an item and the link doesn’t work from off campus.
Many databases are limited to UB students and they are set up to
recognize the IP address or to route the user to a proxy site for
authentication. Not all databases are compatible in this way with
UBlearns. If you have the citation to the article, you will still
be able to access it by starting at the E-journals
page or the Libraries
If you have trouble, ASK a
I did not submit my test successfully. How can I open the test again?
Your instructor may have set this test to be taken only
Contact your instructor to request they reset the test for you.
In order to try again, the instructor must clear your attempt in
the Grade Center.
Once the test is reset, you can take it again.
What does an icon of pencil and paper in My Grades mean?
This could be caused by one of the following:
- You have not yet completed the test or assignment; work is in
- A test has been set up for a single attempt and you opened the
test but did not make an attempt at answering any questions.
- You hit the Save button instead of the Submit
button after taking the test or assignment. Go back and
Submit the test or assignment.
- You experienced network or browser problems while taking the
test or assignment.
Contact your instructor to determine the reason the icon of
pencil and paper is showing. If necessary, the instructor can reset
the test or assignment.
Can I get access to my course if I have an Incomplete?
You can request access to past semester courses from your
instructor. The instructions for your instructor are on Student
Access to Past Semester UBlearns Courses.
How long do I see my courses?
By default, access to your course sites will remain available
until the day after final grades are due for the semester. However,
instructors have the ability to manipulate this date.
How long after the semester do I have access to my grades?
UBlearns grades are available until the first business day after
grades are due for the semester.
- Log in to a course.
- Select Tools from course menu.
- Select My Grades.
This may not be the final grade for your course. Official grades
are found in HUB.
Why do I receive an error message when using SafeAssign?
If you get this error and you are logged into Blackboard, it
means that the security/privacy settings on your web browser are
set up to not allow third party cookies. You need to change that
setting to allow third party cookies.