There are a few reasons why you may not see your course in UBlearns:

• Your instructor may not have enabled the course in UBlearns yet.
• You may not be "officially" enrolled in the course.
• Drop/add changes to official enrollment take effect 8:30 a.m. the following morning.
• By default students will see a course on the first day of class. An instructor may choose to change the enrollment date.

If you are a TA in a course, your instructor needs to manually enroll you.

The course menu may be hidden.  To restore it, look at the left edge of your course site about half way down and click the gray arrow (Show Course Menu). 

Edit Notifications Settings in two places:

• Individual modules in Notification Dashboard or
• from the Global Navigation menu, select Settings and then select Edit Notifications Settings.

The Digital Drop Box tool is no longer available; instructors may use the Assignment tool to manage student submissions.

Many databases are limited to UB students and they are set up to recognize the IP address or to route the user to a proxy site for authentication. Not all databases are compatible in this way with UBlearns. If you have the citation to the article, you will still be able to access it by starting at the E-journals page or the Libraries Catalog.

If you have trouble, ASK a Librarian.

Your instructor may have set this test to be taken only once.

Contact your instructor to request they reset the test for you. In order to try again, the instructor must clear your attempt in the Grade Center.

Once the test is reset, you can take it again.

This could be caused by one of the following:

• You have not yet completed the test or assignment; work is in progress.
• A test has been set up for a single attempt and you opened the test but did not make an attempt at answering any questions.
• You hit the Save button instead of the Submit button after taking the test or assignment. Go back and Submit the test or assignment.
• You experienced network or browser problems while taking the test or assignment.

Contact your instructor to determine the reason the icon of pencil and paper is showing. If necessary, the instructor can reset the test or assignment. 

You can request access to past semester courses from your instructor. The instructions for your instructor are on Student Access to Past Semester UBlearns Courses.

By default, access to your course sites will remain available until the day after final grades are due for the semester. However, instructors have the ability to manipulate this date.

UBlearns grades are available until the first business day after grades are due for the semester.

1. Log in to a course.
2. Select Tools from course menu.
3. Select My Grades.

You either need to clear your java cache or allow third party cookies

• To find out how to clear your java cache, enter "clear java cache mac" or "clear java cache windows" in your browser search engine.
  
• Before you clear your java cache logout of UBlearns and close all browser windows.

• To find out how to accept third party cookies, enter "accept third party cookies "browser" (browser: Internet Explorer, Safari, chrome etc).
• After you've fixed the cookie issue, make sure you logout of UBlearns, close all browser windows and re-login to UBlearns.

For assistance with the above, please contact the UBIT Help Center