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Forgot or Want to Change Your UBITName Password?

Change or reset your UBITName password using the UBITName Manager, a self-service website.

Instructions

1. Log in to the UBITName Manager using your current UBITName and password

2. Select Change your UBITName Password

Select Change your UBITName Password. Select Change your UBITName Password.

3. Enter a new password that meets the listed password guidelines into the New Password field

4. Confirm the password by re-entering it in the Confirm New Password field, then click or tap Change password

Enter a new password that meets the listed requirements in the New password field, then enter it again in the Confirm new password field, and click Change Password. Enter a new password that meets the listed requirements in the New password field, then enter it again in the Confirm new password field, and click Change Password.

5. You should see a message that your password was successfully changed

A confirmation that your password was changed will appear. A confirmation that your password was changed will appear.

1. Go to the UBITName Manager

2. Enter your UBITName in the UBITName field

3. Click or tap Continue

Enter your UBITName and click Continue. Enter your UBITName and click Continue.

4. Under Forgot password?, select Text a one-time PIN to my mobile number

Choose a recovery option that you previously set up from the list under Forgot password. Choose a recovery option that you previously set up from the list under Forgot password.

5. Enter the PIN that was sent to the non-UB email address that you registered as a recovery option in the PIN field, and click or tap Login

Enter the PIN that was sent to your non-UB email. Enter the PIN that was sent to your non-UB email.

6. Click or tap Change your UBITName Password

Click or tap Change your UBITName Password. Click or tap Change your UBITName Password.

7. Create a new password that meets the guidelines listed above the New Password field and enter it in the New Password field

8 Confirm the password by entering it in the Confirm New Password field, then click or tap Change password

Enter a new password that meets the listed requirements in the New password field, then enter it again in the Confirm new password field, and click Change Password. Enter a new password that meets the listed requirements in the New password field, then enter it again in the Confirm new password field, and click Change Password.

9. You should see a message that your password was successfully changed

message appears confirming your password is saved. message appears confirming your password is saved.

1. Go to the UBITName Manager

2. Enter your UBITName in the UBITName field

3. Click or tap Continue

Enter your UBITName and click Continue. Enter your UBITName and click Continue.

4. Under Forgot password?, select Text a one-time PIN to my mobile number

Choose a recovery option that you previously set up from the list under Forgot password. Choose a recovery option that you previously set up from the list under Forgot password.

5. Check your phone for a PIN

6. Enter the PIN in the One-Time PIN field

Enter your one-time PIN and click Login. Enter your one-time PIN and click Login.

7. Click or tap Change your UBITName Password

Click or tap Change your UBITName Password. Click or tap Change your UBITName Password.

8. Create a new password that meets the guidelines listed above the New Password field and enter it in the New Password field

9. Confirm the password by entering it in the Confirm New Password field, then click or tap Change password

Enter a new password that meets the listed requirements in the New password field, then enter it again in the Confirm new password field, and click Change Password. Enter a new password that meets the listed requirements in the New password field, then enter it again in the Confirm new password field, and click Change Password.

10. You should see a message that your password was successfully changed

Message confirming your password successfully changed. Message confirming your password successfully changed.

1. Go to the UBITName Manager

2. Enter your UBITName in the UBITName field

3. Click or tap Continue

Enter your UBITName and click Continue. Enter your UBITName and click Continue.

4. Under Forgot password?, select Let me answer my security questions

Choose a recovery option that you previously set up from the list under Forgot password. Choose a recovery option that you previously set up from the list under Forgot password.

5 Enter the answers to your security questions

6. Click or tap Login

Answer your security questions. Answer your security questions.

Choose from the following options:

Option 1. Upload the following items to our secure UBbox folder:

  1. A document with:
    • Your full name 
    • A non-UB email address or telephone number you can be reached at during
  2. A copy of photo ID (such as a driver's license or passport) that:
    • Is government-issued
    • Shows your date of birth
    • Is in English
    • Is legible
    • Is current (not expired)

UBIT Help Center staff will contact you at the  non-UB email address and/or telephone number you provide.

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Option 2: Bring photo ID in person

  • Access is currently restricted to UB students, faculty and staff. Bring photo ID to the UB Tech Squad counter in 3rd floor Silverman (North Campus). Your photo I.D. must meet the same requirements as uploading, above. A UB Card with your picture on it is only accepted at the UBIT Help Center walk-up counter.

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Option 3: Call the UBIT Help Center

  • Call 716-645-3542 during business hours and verify your identity with UBIT Help Center staff using multiple data points so we can be sure it’s really you.

The claim state on your account will be reset to "Unclaimed." This will:

  • Remove your current password
  • Remove any self-service reset mechanisms (phone/text/security questions), if you set any
  • Set Activation State (visible in UBIDM) to Unclaimed

A new One-Time-Password will be generated for you that you will use to claim your account and set a new password.

See also

Tips to Creating a Easy-to-Remember Password
Log Into a UB-Owned Computer from Off Campus After Changing Your Password
Need more help with technology at UB?

Contact the UBIT Help Center.