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Forgot Your UBITName Password?

Operating System: All

Applies To: UB students, faculty, staff, alumni, retirees and volunteers  

Last Updated: November 5, 2018

Reset your UBITName password using one of the four methods below. Pick the one that best describes your situation.

Click the + symbol to view directions.

I Know My Security Questions

When you first activated your UBITName through the UBITName Manager, you had the opportunity to set up four security questions. If you set them up, answer them now to access your UBITName and change your password to something you will remember.

1. Follow the link above to the UBITName Manager, a self-service website (opens in a new window).

2. Enter your UBITName.

3. Click Continue.

4. Solve the CAPTCHA Security Check.

5. Click Continue.

6. Choose the link labeled: I forgot my password (answer security questions).

UBITName Manager Login Options

7. Answer your security questions. They are NOT case sensitive.

8. Click Continue

9. On the Home screen, click the Change password link.

10. After reading the password requirements, type your new password in the New password field.  

11. Type your new password again in the Confirm field.

12. Click Change Password.

  • If your new password did not meet the password requirements, the requirements not met will have an X in front of them.
13. On the Request summary screen, click Submit. Your information will be updated instantly.
 
14. When you reach the Request status screen and see your request has been submitted, your password has successfully been reset. Please note: It may take up to 1 hour for services to synchronize with your new password before access is available.
 
15. To logout, select your UBITName in the top right corner of your screen and click Logout.

I Set Up Password Recovery With My Non-UB Email

If you registered your non-UB email in the UBITName Manager, you can receive a one-time PIN which you can use to change your password.

Carefully read these instructions and follow the steps.

1. Go to the UBITName Manager, a self-service website (opens in a new window)

2. Enter your UBITName

3. Click Continue

4. Solve the CAPTCHA Security Check

5. Click Continue

6. Choose the link labeled: Send a password recovery PIN to my non-UB email address

UBITName Manager Login Options

7. You will receive an email to your non-UB email address from <do-not-reply@buffalo.edu> with a Subject of Your temporary PIN

8. On the Verifying email PIN screen, enter the temporary PIN found in the email

9. On the Home screen, click the Change password link

  • If your new password did not meet the password requirements, the requirements not met will have an X in front of them.
 
10. After reading the password requirements, type your new password in the New password field.
 
11. Type your new password again in the Confirm field.
 
12. Click Change password.
 
13. On the Request summary screen, click Submit. Your information will be updated instantly.
 
14. When you reach the Request status screen and see your request has been submitted, your password has successfully been reset. Please note: It may take up to 1 hour for services to synchronize with your new password before access is available.
 
15. To logout, select your UBITName in the top right corner of your screen and click Logout.

I Set Up Password Recovery With My Cell Phone Number

If you registered your cell phone number in the UBITName Manager, you can request a one-time PIN which you can use to change your password.

Carefully read these instructions and follow the steps.

1. Go to the UBITName Manager, a self-service website (opens in a new window)

2. Enter your UBITName

3. Click Continue

4. Solve the CAPTCHA Security Check

5. Click Continue

6. Choose the link labeled: Text a password recovery PIN to my phone

UBITName Manager Login Options

7. You will receive a text to your cell phone number from 771-61 UBIDM: To reset your UBITName password, enter the PIN provided

8. On the Verifying mobile/SMS PIN screen, enter the PIN found in the text message

9. On the Home screen, click Change password

  • If your new password did not meet the password requirements, the requirements not met will have an X in front of them.

10. After reading the password requirements, type your new password in the New password field.

11. Type your new password again in the Confirm field.

12. Click Change password.

13. On the Request summary screen, click Submit. Your information will be updated instantly.

14. When you reach the Request status screen and see your request has been submitted, your password has successfully been reset. Please note: It may take up to 1 hour for services to synchronize with your new password before access is available.

15. To logout, select your UBITName in the top right corner of your screen and click Logout.

I Do Not Know My Security Questions/Did Not Set Up Password Recovery

If you do not remember the answers to your UBITName Manager security questions, you did not set security questions or need a new One-Time Password, the UBIT Help Center can help.

Choose from the following options:

  • Bring photo ID in person:
    Bring  photo ID to the UBIT Help Center walk-up counter, inside the entrance to the Lockwood 2nd floor Cybrary (North Campus) or inside the 1st Floor Abbott Hall (South Campus). Your photo I.D. must meet the same requirements as faxing, below. A UB Card with your picture on it is only accepted at the UBIT Help Center walk-up counter.
    - or -
  • Call the UBIT Help Center:
    Call 716-645-3542 during business hours and verify your identity with UBIT Help Center staff using multiple data points so we can be sure it’s really you.
    - or -
  • Fax a copy of your ID:
    Fax your request to 716-645-3617. (Fax services are available for purchase at stores like FedEx Office, Staples and Office Max.) Your faxed request must include:
    • Your full name as it appears in University records - the name you used when applying to UB (students) or that you used on employment information with Human Resources (faculty, staff)
    • Your UBITName
    • A telephone number where you can be reached during UBIT Help Center business hours
    • A copy of photo ID (such as a driver's license or passport) that:
      • Is government-issued
      • Shows your date of birth
      • Is in English
      • Is legible
      • Is current (not expired)

If you fax your request, UBIT Help Center staff will contact you at the telephone number you provide, and give you a new, One-Time Password. You will use this One-Time Password to repeat the process to Activate Your UBITName.

Contact the UBIT Help Center

Have a UBITName? You may also use the UBIT Help Center Online (login required).

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(xxx) xxx-xxxx
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Use your @buffalo.edu email ONLY if you have access to it
 
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