Add additional or update existing UBITName Password recovery methods in UBITName Manager

Get a PIN sent to your non-UB email or cell phone number to quickly reset your password.

Message and data rates may apply.

Operating System: All

Applies To: UB students, faculty, staff, alumni, retirees and volunteers

Last Updated: March 6, 2026

Instructions

1. Log in to the UBITName Manager using your current UBITName and password

2. Select Add or update recovery options

Zoom image: Select Change your UBITName Password

Zoom image: Select Change your UBITName Password

Select Change your UBITName Password.

3. Select the recovery option you want to add: Non-UB email address, Mobile number (SMS) or Security questions

Zoom image: Select add or update recovery options

Zoom image: Select add or update recovery options

Select add or update recovery options.

4. Choose an option to add:

4. Enter your non-UB email and click or tap Update

Zoom image: Enter non-UB email and click or tap Update

Zoom image: Enter non-UB email and click or tap Update

Enter non-UB email and click or tap Update.

5. Enter the verification code that was sent to your non-UB email and click or tap Verify

Zoom image: Enter the verification code sent to your non-UB email and click Verify

Zoom image: Enter the verification code sent to your non-UB email and click Verify

Enter the verification code sent to your non-UB email and click Verify.

4. Enter your mobile number (including country code) and tap or click Update

Zoom image: enter your mobile number and tap or click Update.

Zoom image: enter your mobile number and tap or click Update.

enter your mobile number and tap or click Update.

5. Enter the PIN sent to your mobile device and click or tap Verify

Zoom image: Enter the PIN sent to your mobile device and tap or click Update

Zoom image: Enter the PIN sent to your mobile device and tap or click Update

Enter the PIN sent to your mobile device and tap or click Update.

4. elect a security question from the drop-down menus for each question, enter an answer in the field below it, then enter the answer again to confirm it. You may optionally create your own custom question and answer, enter the answer again to confirm it.

5. Click or tap Update

Zoom image: Choose a question from the drop down list for each of the three security questions, then type the answer in the blank for each and click Update to save.

Zoom image: Choose a question from the drop down list for each of the three security questions, then type the answer in the blank for each and click Update to save.

Choose a question from the drop down list for each of the three security questions, then type the answer in the blank for each and click Update to save.

Need more help with technology at UB?

Contact the UBIT Help Center.