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Set Up or Update Your UBITName Password Recovery

Get a PIN sent to your non-UB email or cell phone number to quickly reset your password.

Message and data rates may apply.

Operating System: All

Applies To: UB students, faculty, staff, alumni, retirees and volunteers

Last Updated: June 13, 2017

VIDEO: Set up UBITName recovery


1. Go to the UBITName Manager, a self-service Web page (opens in a new window).

2. Enter your UBITName

3. Click Continue

4. Solve the CAPTCHA Security Check

5. Click Continue

6. On the Login Options page, choose Log in with my password

7. Enter your existing password

8. Click Login

UBITName Manager Login

Click to enlarge

9. On the Home screen, in the Identity Manager box, click the Add or update your password recovery contact information to be used if you forget your password link

10. Do not use Search. Underneath the Search box, click Click here to add or update your non-UB email address and cell phone number

11. After reading the requirements, type your cell phone number in the cell phone number field, including country code, area code and hyphens, for example 1-716-555-XXXX. The U.S. country code is 1

12. After reading the non-UB email address requirements, type your non-UB email address in the non-UB email address field

13. Click Continue

14. On the Request summary screen, click Submit to Send emails to this address with information about this request to your UB email or select Other and enter an email address, then click Submit. Your information will be updated instantly.

15. On the Request status screen, select Click here to check the status of the request to see the details of your request

16. Click the red button in upper right hand corner to logout.

Contact the UBIT Help Center

Have a UBITName? You may also use the UBIT Help Center Online (login required).

(xxx) xxx-xxxx
Use your email ONLY if you have access to it