Reaching Others University at Buffalo - The State University of New York
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Standard Hardware

ITCS Field Services subscribes to configuration standards that are developed and periodically updated by the UB Workstation Standards Committee.

Full Life Cycle Support

 

  • Procurement
  • Delivery and installation
  • Configuration On-site break/fix and replacement
  • Level 1 technical support via ITCS Field Services Service Desk
  • Level 2 technical support via  ITCS Field Services Support Technician
  • Asset retirement, including hard drive erasure in compliance with security standards

Refresh of Managed Equipment

 

  • Desktop/Laptop – Average (5) year life cycle is our recommendation for desktop computers and (4) year life cycle for laptop computers. All costs will be the responsibility of the department requesting the hardware. 
  • ITCS Field Services will seek to minimize the impact of equipment refresh activities to end user workgroups by aggregating and/or adjusting refresh schedules as appropriate. 
  • Data – ITCS Field Services will provide instructions for recommended data migration from the old to the new equipment such as copying user profile information to a personal network share or removable device (CD/DVD, etc.) Reload approved, supported (licensed) applications 
  • Monitor –Replaced as necessary, with a recommended average (6) year life cycle. All costs will be the responsibility of the department requesting the hardware. 

Provisioning

All customers are strongly encouraged to consult with ITCS Field Services prior to purchasing new printers, scanners and any non-standard hardware and/or software to verify that the new equipment and software are compatible and supported. 

Customers are responsible for all costs of procurement of hardware and software.

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