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UBIT Help Center Online Self-Service Guide

Learn how to use the UBIT Help Center Online to report problems with UBIT services, request new UBIT services, and follow the progress of previous tickets and requests.

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Instructions on This Page:

Who can use the UBIT Help Center Online?

Any current UB student, faculty or staff can use the UBIT Help Center Online. UB alumni, former students and retirees will not be able to use the UBIT Help Center Online, and should contact the UBIT Help Center instead.

Reporting a problem with an IT service

Is an IT service not working? Learn how to report it and get help.

  • Log into the UBIT Help Center Online with your UBITName and password.
  • Click the Get Help with a Problem button.
  • In the Choose a Category drop-down menu, select the category that best describes your issue (or choose "Other or Not Known").
  • Provide the Building and Room Number, if applicable.
  • In the Describe your issue text box, provide as much information as you can that will help us assist you. This might include:
    • Alternate contact info
    • Your location (if not described in Building and Room Number)
    • The type of device you are using
    • What you are trying to do
    • The exact text of any error messages you are receiving
  • In the bottom left, click the Submit button.

You will receive a confirmation email at your @buffalo.edu address.

Requesting an IT service

Learn how to request a service by filling out a Web form.

  1. Log into the UBIT Help Center Online with your UBITName and password.
  2. Click the service you need if it is listed in the Common Service Requests form on the right. If you don't see the service you need listed, click the Request a Service button on the left.
  3. Click the service you need if it is listed on the right. If you don't see it listed, choose one of the categories on the left. You may also use the search box to search for a service by keywords.
  4. Complete the requested field information.
  5. Click Submit.

You will receive a confirmation email of your service request at your @buffalo.edu address.

Viewing and updating submitted tickets and service requests

You can view a list of all of the problems and requests ("tickets") associated with your UBITName (called Client ID in the UBIT Help Center).

  1. Log into the UBIT Help Center with your UBITName and password.
  2. Select View Tickets and Requests button on the left.
  3. Click the Ticket Number.
  4. A new tab opens up for the selected ticket. From here, you may:
    • Add an attachment, such as a screenshot to help IT staff understand your problem or request: In the Add Attachments and Notes section, click Browse. Navigate to the location of the file you want to share from your computer, select it, click Open and then Add (5 MB file maximum).
    • Click the Notes tab to add a note for the ticket or service request.
  5. In the lower left, click the Save button.

Corresponding by email with the UBIT Help Center

When you open a ticket with the UBIT Help Center Online, or when updates are made to your ticket, you will receive an email confirmation at your @buffalo.edu email address. If you choose to reply to this email to communicate with UBIT staff, please be sure to leave the subject line intact. If you delete or change the subject line, your information will not be added to your ticket.

Copying tickets or service requests

If you have frequent requests or issues, you can use previous tickets as a template and create new tickets.

  • Log into the UBIT Help Center Online with your UBITName and password.
  • Select View Tickets and Requests button on the left.
  • Click the Ticket Number.
  • Click the Copy button.
  • Change any relevant information.
  • Click the Submit button.

Your Information in the UBIT Help Center

The information the UBIT Help Center Online uses to display your name, email address, office location and phone number (for faculty and staff) is updated nightly to match the UB Online Directory. If your information is incorrect and needs to be updated, please contact the appropriate UB administrative office. If you would like us to contact you at an alternate phone number or email address, please indicate that in the Describe your issue field.

Contact the UBIT Help Center

Have a UBITName? You may also use the UBIT Help Center Online (login required).

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(xxx) xxx-xxxx
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Use your @buffalo.edu email, if known
 
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