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Forgot Your UBITName Password?

Operating System: All

Applies To: UB students, faculty and staff

Last Updated: September 16, 2015

Reset your UBITName password using one of the four methods below. Pick the one that best describes your situation.

Click the + symbol to view directions.

I Know My Security Questions

When you first activated your UBITName through the UBITName Manager, you had the opportunity to set up four security questions. If you set them up, answer them now to access your UBITName and change your password to something you will remember.

1. Follow the link above to the UBITName Manager

2. Enter your UBITName

3. Click Continue

4. Solve the CAPTCHA Security Check

5. Click Continue

6. On the Login Options page, choose the link labeled: I forgot my password (answer Security Questions).

Click to enlarge

7. Answer your security questions. They are NOT case sensitive.

8. Click Continue

9. On the Home screen, in the Password Manager box, click the Change password link

10. After reading the password requirements, type your new password in the New password field. You may use one of the randomly generated "Suggested passwords" from the dropdown box, or create your own

11. Type your new password again in the Verify password field

12. Click the Change Password button

If your new password did not meet the password requirements, you will receive an error message telling you what the problem was.

Note: The Password Strength Meter (which changes colors as you type) only indicates how difficult it would be for a malicious computer program to guess your password. A green bar does not necessarily mean that your choice meets all of the password requirements.

I Set Up Password Recovery With My Non-UB Email

If you registered your Non-UB email in the UBITName Manager, you can receive a one-time PIN which you can use to change your password.

Carefully read these instructions and follow the steps.

1. Go to the UBITName Manager, a self-service website  

2. Enter your UBITName

3. Click Continue

4. Solve the CAPTCHA Security Check

5. Click Continue

6. On the Login Options page, choose the link labeled: Send a password recovery PIN to my non-UB email address

  • If you did not set your non-UB email address, you cannot reset your password using non-UB email. Choose a different password reset method.

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  • If you don't see the link, you do not have a non-UB email address set. You are unable to have a password recovery PIN sent to your non-UB email address. Instead you will see an error message instructing you to use a different method to reset your password.

7. You will receive an email to your non-UB email address from <do-not-reply@buffalo.edu> with a Subject of Your temporary PIN

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8. On the Verifying PIN screen, enter the temporary PIN found in the email

9. On the Home screen, in the Password Manager box, click the Change password link

If your new password did not meet the password requirements, you will receive an error message telling you what the problem was.

Note: The Password Strength Meter (which changes colors as you type) only indicates how difficult it would be for a malicious computer program to guess your password. A green bar does not necessarily mean that your choice meets all of the password requirements.

I Set Up Password Recovery With My Cell Phone Number

If you registered your cell phone number in the UBITName Manager, you can request a one-time PIN which you can use to change your password.

Carefully read these instructions and follow the steps.

1. Go to the UBITName Manager, a self-service website  

2. Enter your UBITName

3. Click Continue

4. Solve the CAPTCHA Security Check

5. Click Continue

6. On the Login Options page, choose the link labeled: Text a password recovery PIN to my phone

  • If you did not set your cell phone number, you cannot reset your password using your cell phone. Choose a different password reset method.

Click to enlarge

  • If you don't see the link, you do not have a cell phone number registered. You are unable to have a password recovery PIN sent to your cell phone number. Instead you will see an error message instructing you to use a different method to reset your password.

7. You will receive a text to your cell phone number from 20691 UBIDM: To reset your UBITName password, enter the PIN provided

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8. On the Verifying Mobile/SMS PIN screen, enter the PIN found in the text message

9. On the Home screen, in the Password Manager box, click Change password

If your new password did not meet the password requirements, you will receive an error message telling you what the problem was.

Note: The Password Strength Meter (which changes colors as you type) only indicates how difficult it would be for a malicious computer program to guess your password. A green bar does not necessarily mean that your choice meets all of the password requirements.

I Do Not Know My Security Questions/Did Not Set Up Password Recovery

If you do not remember the answers to your UBITName Manager security questions, you did not set security questions or need a new one-time password, the UBIT Help Center can help.

Choose from the following options:

  • Bring photo ID in person:
    Bring  photo ID to the UBIT Help Center walk-up counter, inside the entrance to the Lockwood 2nd floor Cybrary (North Campus) or inside the 1st Floor Abbott Hall (South Campus). Your photo I.D. must meet the same requirements as faxing, below. A UB Card with your picture on it is only accepted at the UBIT Help Center walk-up counter.
    - or -
  • Call the UBIT Help Center:
    Call 716-645-3542 during business hours and verify your identity with UBIT Help Center staff using multiple data points so we can be sure it’s really you.
    - or -
  • Fax a copy of your ID:
    Fax your request to 716-645-3617. (Fax services are available for purchase at stores like FedEx Office, Staples and Office Max.) Your faxed request must include:
    • Your full name as it appears in University records - the name you used when applying to UB (students) or that you used on employment information with Human Resources (faculty, staff)
    • Your UBITName
    • A telephone number where you can be reached during UBIT Help Center hours of operation
    • A copy of photo ID (such as a driver's license or passport) that:
      • Is government-issued
      • Shows your date of birth
      • Is in English
      • Is legible
      • Is current (not expired)

If you fax your request, UBIT Help Center staff will contact you at the telephone number you provide, and give you a new, one-time password. You will use this one-time password to repeat the process to Activate Your UBITName.

Still need help?

Don't know your UBITName or password? Call 716-645-3542, visit one of our two walk-in locations, or send a message.

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(xxx) xxx-xxxx
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Use your @buffalo.edu email, if known
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