Student Success and Academic Support, in support of the university’s mission, provides an inclusive environment and transformative educational experience for all undergraduates, one that promotes engagement and academic and personal success. We believe in a student-centered culture and continuously strive to develop and deliver high-quality programs and resources that help students succeed.

As we collaborate across the university, we engage faculty, senior leadership and staff in the spirit of student success and development. By creating a student-focused culture, we help students identify their goals, stay on a path to success, graduate on time and prepare for life after UB.

Contact Us

Email Student Success and Academic Support at

Student Success and Academic Support Units

Meet Our Staff

Cheryl Taplin, PhD

Senior Associate Vice Provost and Director of Student Success and Academic Support
Cheryl Taplin is the senior associate vice provost and director of Student Success and Academic Support. Her office collaborates across campus to promote student success leading to graduation.

Cheryl has been at UB since 1987. She began as a counselor for the Upward Bound Program; became coordinator of the Collegiate Science & Technology Entry Program (CSTEP); served in various roles in undergraduate academic advisement; and served as director of the former Student Academic Records and Financial Services (SARFS) before her current role.

Cheryl is a member of several organizations, including the Consortium for Student Retention Data Exchange (CSRDE), the Western New York Retention Committee and First-Year Experience. She is a recipient of the SUNY Chancellor’s Award for Excellence in Professional Service. Cheryl earned a bachelor’s degree in social work from Gannon University, a master’s degree in social sciences interdisciplinary with a concentration in public affairs from the University at Buffalo, and a PhD in educational leadership and policy with a concentration in higher education from UB.

Lauren Galgovich

Finance/HR Manager
Lauren Galgovich is the finance and human resources manager for Student Success and Academic Support. Lauren joined the team in January 2018 and is responsible for assisting with the creation, organization, and administration of financial and human resources matters.

Jacqueline Hollins

Associate Vice Provost/Director of Academic Success Initiatives
Jacqueline Hollins is the assistant vice provost and director of Academic Success Initiatives. She came to the University at Buffalo in 1998 as an academic advisor for underrepresented student populations. Jacqui served as the university’s pre-law advisor, overseeing the development of the Pre-Law Student Services Center and as the director of Student Advising Services (now Exploratory and Pre-Professional Advising Center) before assuming her current role as assistant vice provost. Jacqui is actively involved in the community, including Leadership Buffalo’s Class of 2017; the WNY Consortium of Higher Education Academic Leadership Institute; and Oracle Charter School’s board of trustees. She is a recipient of the SUNY Chancellor’s Award for Excellence in Professional Service and is a recipient of the Friends of EOP award. She holds a bachelor’s degree in business administration with a concentration in human resources from the University at Buffalo and a master’s degree in education from Canisius College.

Vivian C. Jimenez

Interim Director, Tutoring and Academic Support Services
Vivian Jimenez joined Student Success and Academic Support in June 2017 from the University of North Texas, where she worked with the graduate student population. Prior to her time in Texas, Vivian was a senior academic advisor in UB’s College of Arts and Sciences, as well as the coordinator of language proficiency at UB. As assistant director for the Office of Student Success and Academic Support, she coordinates the summer bridge program and helps to organize functions and events for Say Yes Buffalo incoming and current students. In her role as interim director of Tutoring and Academic Support Services, Vivian oversees UB’s centralized destination for tutoring at UB.