Students: Get help with tech from the UB Tech Squad

By Emily Duran
IT Communications Intern

UB Tech Squad are UB students’ free, fast technical support. Their walk-up counter is available on North Campus, located on the 2nd floor of Lockwood Library this summer (returning to the 3rd floor of Silverman Library in Capen in Fall 2026), where you can drop off and pick up devices. Students can also book appointments to meet Tech Squad anywhere on North or South Campus for help with personal devices.

It is easy to reach UB Tech Squad if you’re having trouble! Contact them in minutes by:

UB Tech Squad are here to help students with dozens of tech troubles. They can:

• Download and access UB-licensed software
• Run diagnostics to identify hardware and software problems
• Help upgrade operating systems and software
• Connect your mobile device, laptop, gaming device, printer, or streaming device to a UB network (eduroam, ResNet)
• Set up or modify Duo on devices
• Remove viruses and malware
• Reset/reinstall your operating system
• And more!

UB Tech Squad should be your first contact if you’re experiencing a tech emergency!

If you’re experiencing problems with eduroam Wi-Fi in certain spots on campus, reporting this to UBIT is the best way to get it resolved. Quickly report your issue to us by emailing ubithelp@buffalo.edu or calling 716-645-3542. Be sure to include your device information and exact location. Our team of experts will then troubleshoot and aim to fix the issue.