Procurement Customer Services Survey Results

Questionnaire, checklist icon.

Published June 26, 2026

Thank you to the 250 colleagues from across campus who completed our survey. Your feedback—from faculty, staff, requestors, approvers and cost approvers—gives us a clear picture of the procurement experience at UB.

What You Told Us

Our team's responsiveness, expertise and dedication are genuine strengths. You also identified clear opportunities: ShopBlue usability, real-time visibility on requisitions and payments, role-specific training and more consistent communication across the team. Every comment was reviewed, and your candor is deeply appreciated.

What We're Doing

Your input is shaping our priorities. We're actively improving ShopBlue workflows, expanding training resources, updating our website for easier navigation and strengthening coordination with Accounts Payable. We're committed to making procurement smoother and more transparent for everyone.

Thank you for your honesty and partnership. We'll share progress as we move forward.