Making and Receiving Calls in Jabber

Operating System: Windows, Macintosh

Applies to: UB faculty and staff

Last Updated: December 10, 2021

There are multiple ways to make a call in Jabber.

1. Click Contacts.
2. Hover over the contact’s name and click the Call button, which is a round green button with a telephone handset on it..    

1. Type the person’s name or email address in the Search or call field.
2. Hover over the contact’s name in the search results and click the Call button, which is a round green button with a telephone handset on it.

1. Type the person’s phone number in the Search field.
2. click the Call button, which is a round green button with a telephone handset on it next to the Search field.

1. Type the person’s phone number in the Search or call field.
2. Click the Call button, which is a round green button with a telephone handset on it..

911 calls rely on location data to route the call and provide a rapid response. But Jabber isn’t designed to track and provide precise details about your location. For that reason, Jabber shouldn’t be used for emergency calls.

They provide more accurate location information in order to help enable a rapid response when dialing 911 in an emergency.

You must be logged into the Jabber application to receive a call.

When you receive an incoming call, the Jabber toast pop-up opens on your computer screen.  

• Click Answer to accept the call.
• Click Decline to send the call to voicemail.
  

My UB email is no longer working, and Jabber no longer works for me. What happened?

If your appointment with Human Resources lapses, you will lose access to many resources, including email and the Jabber softphone.

Jabber uses data found in the UB Online Directory. If your entry is not up-to-date, a person making a call may not reach you. Have your HR representative update your information in the UB Online Directory. Jabber does not use user-supplied data.