UBIT by the Numbers

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Network

UB's network is comprised of a diverse range of devices, and the number of devices continues to grow. Within just a few years, we expect UB's network to peak at over 500,000 devices.

31K simultaneous devices (as of October 23, 2018); 13GB Normalized peak; 4K UB devices authenticated worldwide on eduroam (9/18); 701 Guest devices authenticated on eduroam (9/18); 99.999% Network uptime; 6.25 GB Normalized average over 24 hours.
148K unique devices (October 2018): *30K Windows; 17K Mac; 1.5K Linux; 35K gaming and media devices; 47K iPhone, iPod, iPad; 18K Android devices; 114 Windows phones; 23 BlackBerry.

Applications

UBBox: 42K customers, 481TB used as of 10/22/18; UBlearns: 90K customers, 8.2K courses (AY 2018); Panopto: 14.3K customers, 334K hours watched as of 10/30/18; Cisco Webex: 1.3K customers since 7/24/2018, 3K meetings (8/2018 - 10/2018).
Uptime 8/2017-5/2018: 100% UBmail Central, UBmail Exchange, UBmail Google; 99.8% UBlearns; 100% UBCMS; 99.66% phones; 100% MyUB; 99.97% HUB.

Storage

Server and Cloud storage: UBbox 400TB; UBfs 250 TB; VMWare Server Systems 230 TB; Security Camera Video 50 TB; Email (Exchange) 50 TB; UBlearns 20TB; IHI 20 TB; Miscellaneous (MyUB, HUB, etc.) 120 TB.
Backup Storage: 3022TB Spectrum Protect (Tape); 789TB Data Domain (Disk).

Customer Service

8/1/2017 - 5/19/2018

534 Tech Squad visits: 5 Accounts; 182 Applications 7 Software; 1 Classroom Technology; 2 Departmental IT Support; 17 File Management; 88 IT Security; 177 Network Connectivity; 59 Other; 3 Public Computing & Printing.
24K Tickets Opened: 1.6K Network Connectivity; 2.4KApplications & Software; 1.1K Other; 2.8K Email & Calendaring; 965 File Management; 3.7K IT Security; 92Web, Database & Server Hosting; 173Public Computing & Printing; 372 Phones & Conferencing; 215 Classroom Technology; 264 Departmental IT Support; 10.3K Accounts;.