Our appointment policies help us to see as many writers as possible. They help us to be fair and to keep our traffic running smoothly. Though our appointments are scheduled on the hour, expect the standard consultation to last approximately 45 minutes. This gives our consultants the ability to complete their client notes and prepare for their next consultation. “Quick Appointments” are scheduled on the 1/2 hour, but you can expect to have about 20 minutes with your consultant.
The CEW is not an editing or proofreading service. This simply means that we will not go through your paper finding and correcting every error for you. You cannot drop off a paper to have it edited or proofread for you.
Like writing centers across the nation, our mission and training are to provide one-to-one support for your development as a writer. That includes every stage of the writing process. If editing or the final proofing stage is where you are in the writing process and is giving you problems, we will gladly help you improve in this area. We recommend that you finish the development and organization of your draft before polishing sentences, so be sure to allow time in your writing process for both a revision stage and an editing/proofreading stage. Whatever you choose to work on with us, you will be actively involved in the process because you are the writer!
In the remote environment, your consultant has been asked to wait 15 minutes before marking your appointment as a "no show. At that time, you can reschedule your appointment. Keep in mind that three no-shows will result in your account being disabled for 30 days.
Each writer may schedule up to three appointments per week during regular academic semesters. (During Winter and Summer sessions, because of reduced staffing and hours, the limit is two appointments per week.) These limits are imposed in order to make our services widely available to the UB Community. If you have a special circumstance and need an additional appointment, discuss with your consultant or email email@example.com. We do make exceptions sometimes!
Because there are many writers vying for available appointment times, making and then cancelling more than seven appointments in the space of a semester will result in the ability to make appointments being disabled. The writer will need to speak to the Director about having their account reinstated. (Email firstname.lastname@example.org)
If three appointments are missed without cancelling at least an hour in advance, your ability to make appointments in our system will be disabled for 30 days. Appointments should be cancelled by logging onto WCOnline, clicking into the appointment and hitting “cancel.” Note that you cannot cancel if the appointment is less than an hour away. Emailing email@example.com is not a good way to cancel an appointment because we cannot guarantee it will be seen in time. However, feel free to do so as a courtesy. In these times of reduced staffing and budgets, missed appointments are our most costly issue.
On occasion, your appointment may need to be moved from one consultant to another. For example, if an undergraduate student has made an appointment with a graduate level consultant, we may move that writer to an undergraduate consultant so that graduate consultants are available for graduate writers. We will also move appointments if a graduate student has inadvertently made an appointment with an undergraduate. In other instances, we may need to rearrange appointments if a staff member has called out sick. In every case, we arrange appointments with the best interests of our writers in mind. We try not to move students who have ongoing meetings with a specific consultant. If our moving an appointment creates a hardship for you, please just bring it to our receptionist's attention. They will enlist a TA to see if we can rectify the situation. As always we thank you for your patience and flexibility. (In the remote environment, you can email firstname.lastname@example.org.
Please discuss any special circumstances with a CEW administrator. Our intent is to see as many UB writers as we can and to ensure quality consultations.