Get direct help from Panopto, Zoom and Webex

Students looking at computer screen.

Published March 20, 2020

Using Panopto to record and caption courses, or Zoom or Webex for office hours or meetings? All three offer direct support if you need help.

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Get help from Panopto

For assistance with Recording by Panopto, Monday through Friday between 8 a.m. and 8 p.m. ET, please email support@panopto.com
or call (855) 765-2341.

Videos and instructions can also be found at buffalo.edu/ubit/panopto.

Get help from Zoom

For 24/7 help with Zoom, submit a ticket to https://support.zoom.us/hc/en-us/requests/new or email support@zoom.us.

Videos and instructions can be found at buffalo.edu/ubit/zoom. You can also check on the status of Zoom at status.zoom.us.

Get help from Cisco on Webex

Cisco offers 24/7 phone support for Webex. Call Webex support at (866) 229-3239.

Videos and instructions can be found at buffalo.edu/ubit/webex. You can also check on the status of Webex at status.webex.com.

For assistance with other UBIT services, please contact the UBIT Help Center at 716-645-3542 or buffalo.edu/ubit/help.