Get tech help easier: updated self-service portal

One person looks on, standing, while another operates a computer.

Published August 14, 2019 This content is archived.

Beginning August 15, 2019, updates to the UBIT Help Center Online’s self-service portal (Remedyforce) will provide customers with a better experience, making it easier to get help with the most common technology problems. 

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Visit the UBIT Help Center Online’s self-service portal (login required)

What’s Changed?

  • Find what you need faster. The top ten most-used forms are included in common service requests, meaning less searching
Zoom image: Common requests, like resetting a voicemail PIN, are now easier to find and submit. A screenshot of one common form--resetting a voicemail PIN--from the UBIT Help Center Online's self-service portal.

Common requests, like resetting a voicemail PIN, are now easier to find and submit.

  • Eliminate guesswork when searching. Just start typing in the search field and the self-service portal will start searching before you’ve even finished. 
  • Use common tickets (incidents) for a quicker way to get help with the most frequent issues relating to phones, network or email.


  • Always know where you are. New pop-out forms run on top of the home screen and replace the current tab structure—no more navigating back home or clicking out of tabs.
  • Know what you need to include on a help ticket. Improved identification for required fields makes it easier to spot the information you’ll need to include on a request.


  • Enhance your navigation with more visual clues and filter options by using the new “View My Activity” tile. 

Help with teaching technology

The next time you need help with UB Wi-Fi, UB-provided software or other IT services at UB, take advantage of the newly updated self-service portal—just visit buffalo.edu/ubit/help, and select “Submit a ticket” under Ways to Get Help.

See all the ways to get help with technology at UB at buffalo.edu/ubit/help.