Chicago Tribune: UB prof quoted in article on living in an increasingly self-serve world

An article in the Chicago Tribune on self-service replacing face-to-face service quotes Alex Halavais, assistant professor of communication, who says the U.S. Post Office's adoption of self-service postal machines is the "acid test" of the self-service push. The article also appeared in the Hartford Courant, the Baltimore Sun and on Yahoo! News. Go to article.