3-Day ISO 9001:2015 Internal Auditor Training (IA24)

This course is based on the 2015 version of the ISO 9001 Standard – which employs a process approach that incorporates the Plan-Do-Check-Act (PDCA) cycle and risk-based thinking – and is applicable in manufacturing, service and public service sectors. It features a detailed review of the standard, audit activities and techniques, objective evidence to gather, and third-party external auditor expectations when assessing ISO 9001:2015 management system compliance for certification.

Content includes new or changed requirements related to:

  • Understanding the organization and its context
  • Understanding the needs and expectations of interested parties
  • Leadership and commitment
  • Actions to address risks and opportunities and the concept of risk-based thinking
  • Strengthened criteria for quality objectives
  • Documented information

TCIE’s business-centric approach prepares participants to not only assist their companies in becoming ISO compliant, but in driving efficiencies, error reduction and increased profitability through proper use and management of the ISO system.

The training incorporates formal tutorials, group workshops and open forum discussions. Full class attendance is required for certification.

Hours: 24

Learning Outcomes

  • Understand concepts and vocabulary of quality systems, their benefits, and approaches to effective management of quality systems to improve company performance
  • Complete internal process audits of an organization’s Quality Management System (QMS) while ensuring it meets requirements of the standard
  • Acquire a range of skills needed to be an effective internal auditor, including audit diplomacy and communication skills, team-building skills, process assessment and continual improvement

Intended Audience

Individuals interested in planning, scheduling or performing first-party (internal) audits; outsourced team members performing second-party audits; quality assurance professionals and managers; management representatives; and ISO 9001:2015 implementation team members



Credential Opportunities

  • Digital badge: Anyone who completes the course and submits a satisfactory written response to TCIE-generated questions earns a digital badge.
  • Continuing Education Units (CEUs): TCIE grants 1.7 CEUs upon full attendance and participation of this course.
  • Professional Development Hours (PDHs): TCIE grants 17 PDHs upon full attendance and participation of this course for a fee of $25.   

Course Schedule

8 a.m. to 5 p.m.

October 6 to 8, 2020

UB Center for Tomorrow

Instructor Bio: Akshay Sivadas, QMSLA

As UB TCIE’s project engineer, Akshay Sivadas provides audits of, training in, and implementation of international Quality Management System (QMS) standards. He combines process-based QMS development and Lean thinking to improve process effectiveness and enterprise profitability. He is an ISO 9001 and QMS Exemplar Global Certified Lead Auditor. He leverages a B.S. in mechanical engineering background to provide expertise to manufacturing, automotive, aerospace and robotics industries, and also develops technical curriculum and workshops.

Safety precautions

Each learner will have their own table spaced at least 6 feet apart from the next. Lunch will be individually bagged and/or plated. Learners are expected to arrive wearing a face covering. Before arriving, they need to complete an online attestation that they have not experienced COVID-19 symptoms in the last 10 days, tested positive for SARS-CoV-2 in the past 10 days, had contact with a confirmed/suspected COVID-19 case in the past 14 days, or traveled to a place on New York's designated state list in the past 14 days.


Another session may be scheduled if there is enough demand. Contact Mariah Glass at mariahgl@buffalo.edu if interested.