3-Day ISO 9001:2015 Internal Auditor Training (IA24)

This course is based on the 2015 version of the ISO 9001 Standard – which employs a process approach that incorporates the Plan-Do-Check-Act (PDCA) cycle and risk-based thinking – and is applicable in manufacturing, service and public service sectors. It features a detailed review of the standard, audit activities and techniques, objective evidence to gather, and third-party external auditor expectations when assessing ISO 9001:2015 management system compliance for certification.

Content includes new or changed requirements related to:

  • Understanding the organization and its context
  • Understanding the needs and expectations of interested parties
  • Leadership and commitment
  • Actions to address risks and opportunities and the concept of risk-based thinking
  • Strengthened criteria for quality objectives
  • Documented information

TCIE’s business-centric approach prepares participants to not only assist their companies in becoming ISO compliant, but in driving efficiencies, error reduction and increased profitability through proper use and management of the ISO system.

The training incorporates formal tutorials, group workshops and open forum discussions. Full class attendance is required for certification.

Hours: 24

Learning Outcomes

  • Understand concepts and vocabulary of quality systems, their benefits, and approaches to effective management of quality systems to improve company performance
  • Complete internal process audits of an organization’s Quality Management System (QMS) while ensuring it meets requirements of the standard
  • Acquire a range of skills needed to be an effective internal auditor, including audit diplomacy and communication skills, team-building skills, process assessment and continual improvement

Intended Audience

Individuals interested in planning, scheduling or performing first-party (internal) audits; outsourced team members performing second-party audits; quality assurance professionals and managers; management representatives; and ISO 9001:2015 implementation team members



Course Schedule

8 a.m. to 5 p.m.

October 19 to 21, 2021

UB Center for Tomorrow

Instructor Bio: Don Bowes, CLP, CSSGB

Don provides training, management system development & implementation consulting, and procedure-writing assistance on a range of ISO-based Standards, including ISO 9001, ISO 14001, ISO 22000 and OHSAS 18001. He performed third party audits for 20 years. His client base covers a broad scope of industries, including food, petroleum, chemical, steel fabrication, printers, distribution, industrial/automotive/military equipment manufacturers, plastics, waste management, transportation, construction and chemical product suppliers. Don is also a Certified Lean Professional and Certified Six Sigma Green Belt. He delivers instruction and directs Lean projects on a wide range of techniques, including value stream mapping, 5S, set-up reduction, pull systems and Kaizen events. 


Another session may be scheduled if there is enough demand. Contact Gary Simon at ggsimon@buffalo.edu or 716.645.8837 if interested.