FAQs

Register for a course by filling in the registration information located on the right side of the course’s webpage. Continue with the process by submitting payment for the course. This may be completed via credit card or by requesting an invoice.

We limit class size to maximize the effectiveness of our training. Therefore, registration is on a first-paid, first-serve basis. You are not confirmed as being registered for a course until full payment is received.

If you are interested in a course that is closed to registrations, you will be placed on a wait list and another session may be scheduled if there is enough demand. You may also be contacted if a participant cancels his/her paid registration.

Registration is on a first-paid, first serve basis. Full payment is due no later than 10 business days prior to the course start date. Acceptable form of payment is a credit card.

No, we do not provide financial aid or scholarships.

Paid registrants may substitute someone else to take their spot in class. If so, they are to advise TCIE in advance.

If no one else is able to serve as a replacement, then the registrant may cancel his/her reservation, without penalty, if he/she notifies TCIE at least 10 business days before the class start date.

Individuals who cancel a paid registration five to nine business days before the class start  are refunded 50 percent of the full tuition fee (list price). Individuals who cancel a paid enrollment four or fewer business days before the class start are not eligible for a refund of any amount. 

Paid registrants who fail to appear for training, as scheduled, are not eligible for a refund of any amount.   

Note: Written notice, in the form of an email sent to slbentz@buffalo.edu, is required to cancel a reservation.

TCIE reserves the right to reschedule or cancel any scheduled training class by providing notice to paid registrants 10 business days prior to the scheduled start (or 5 business days prior to the scheduled start for blended learning training classes). 

Paid registrants may enroll in the next available offering of the course or cancel the registration. In the event of cancellation by TCIE, any payment made will be refunded. The client understands and agrees that TCIE shall not, in any way, be held responsible for any costs – including loss of airfare or other transportation costs, hotel expenses or other damages – which the client may suffer in the event that TCIE cancels or reschedules a class.

TCIE will decide whether to cancel a class due to poor forecasted weather conditions by 4 p.m. the day before the class date. Notification is sent to participants via email. No notice will be given if the class carries on as scheduled. 

Each learner will have his/her own table spaced at least 6 feet apart from the next. Breakfast and lunch will be individually bagged and/or plated. Learners are expected to arrive with a mask on.

TCIE provides refreshments or meals at some classes. The course registration email contains details. Anyone with dietary requirements should notify TCIE at least one week before the course start date.

No. Whether training is held at UB's Baird Research Park or Center for Tomorrow, neither parking lot requires a UB parking pass.  

We ask that participants set their cell phones to vibrate, and return from breaks on time. Full attendance is required to receive credentials.

We highly recommend participants attend all scheduled sessions of Certified Lean Professional, Certified Lean Six Sigma Green Belt, Certified Lean Six Sigma Black Belt, and Certified Lean Six Sigma Master Black Belt. These programs do not accommodate make-up sessions or instructor “office hours,” and some sessions include hands-on activities that are not possible to recreate outside of class. Therefore, any missed class time may negatively impact participants’ projects and exam performance.

Pen and paper suffice for most courses. Some may require software, minimum system specifications (for online courses), documentation, or other materials for successful course completion that incur an additional cost. If applicable, this information is listed in the course registration email.

Participants of a course that requires a project will have up to two opportunities to submit a project for certification. (If the first submittal is not accepted, the facilitator provides suggestions for improvement.) Participants are allowed to request an extension, but must receive approval before the project due date. Anyone who submits a project beyond the assigned date, and has not received approval for an extension, incurs a late project fee of $95.

TCIE asks course participants to modify their schedules to accommodate the exam date. If not, TCIE may charge a fee for those who request to schedule the exam on a different date.