Root Cause Analysis and Corrective Action

This course is designed to improve the problem-solving skills of all employee levels in any organization, providing an understanding of the processes and techniques for root cause analysis and effective corrective action. The root cause analysis will focus specifically on the art of using the 5-why technique.

Hours: 8

Learning Outcomes

  • Examine if corrective action is being used as a business tool within your organization
  • Describe one technique used to determine the root cause of a problem
  • Evaluate the effectiveness of a corrective action
  • Apply 5-why and corrective action to a specific workplace problem

Intended Audience

Range of positions at any type of organization, from shop floor employees to executives


Identification of one actual problem to present in class, with knowledge gathered about what happened, by whom, and why