Root Cause Analysis and Corrective Action (RCA8)

This course is designed to improve the problem-solving skills of all employee levels in any industry – from health care and finance to human services and manufacturing – by providing an understanding of the processes and techniques for root cause analysis and effective corrective action.

Topics covered include:

  • How to use corrective action to reduce costs and increase profits
  • Using corrective action as a business tool, and not just a quality tool
  • Identifying the problem
  • Containment and remedial action
  • Determining root cause
  • Causes vs. symptoms
  • Generating corrective action
  • Implementing actions
  • Following up to verify effectiveness
  • Tools and techniques that make the process simple yet effective

Concepts are reinforced through group workshop exercises.

Hours: 8

Learning Outcomes

  • Create a problem statement
  • Analyze the root cause of the problem
  • Develop a corrective action plan to prevent the problem from recurring

Intended Audience

Range of positions at any type of organization, from shop floor employees to executives


Identification of one actual problem to present in class, with knowledge gathered about what happened, by whom, and why  

Credential opportunities

  • Digital badge: Anyone who completes the course and submits a satisfactory written response to TCIE-generated questions earns a digital badge.
  • Continuing Education Units (CEUs): TCIE grants 0.6 CEUs upon full attendance and participation of this course.
  • Professional Development Hours (PDHs): TCIE grants 6 PDHs upon full attendance and participation of this course for a fee of $25.

Course Schedule

8 a.m. to 5 p.m.

January 28, 2020

UB Center for Tomorrow

Instructor Bio: Don Bowes, CLP, CSSGB

Don provides training, management system development & implementation consulting, and procedure-writing assistance on a range of ISO-based Standards, including ISO 9001, ISO 14001, ISO 22000 and OHSAS 18001. He performed third party audits for 20 years. His client base covers a broad scope of industries, including food, petroleum, chemical, steel fabrication, printers, distribution, industrial/automotive/military equipment manufacturers, plastics, waste management, transportation, construction and chemical product suppliers. Don is also a Certified Lean Professional and Certified Six Sigma Green Belt. He delivers instruction and directs Lean projects on a wide range of techniques, including value stream mapping, 5S, set-up reduction, pull systems and Kaizen events. 


Another session may be scheduled if there is enough demand. Contact Mariah Glass at 
if interested.