UB TCIE public courses are always capped to foster an enriching experience. To maintain quality engagement between course facilitators and learners, we are reducing class size to a maximum of 8 for this live webinar.
This course is designed to improve the problem-solving skills of all employee levels in any industry – from health care and finance to human services and manufacturing – by providing an understanding of the processes and techniques for root cause analysis and effective corrective action. The root cause analysis will focus specifically on the art of using the 5-why technique.
Topics covered include:
Concepts are reinforced through group workshop exercises.
Range of positions at any type of organization, from shop floor employees to executives
Identification of one actual problem to present in class, with knowledge gathered about what happened, by whom, and why
8 a.m. to noon
June 16 and 18, 2020
As UB TCIE’s Operational Excellence Director, Peter is a resident expert in the Lean Six Sigma methodology and tools who has delivered substantial, validated hard and soft savings across a variety of projects in finance, medical devices, insurance, food services, building materials, publishing, and other service-related industries, as well as manufacturing. He has nearly 10 years of experience with a global company in serving as the lead on a multitude of process improvement project teams that have delivered record performance in yields, cost reduction, quality and safety. With an M.S. in statistics, Peter has an advanced understanding and application of statistics, and develops the potential in others through helping them understand Six Sigma and Lean methodologies.