Root Cause Analysis and Corrective Action (RCA8)

Next Training: June 10, 2026

Related Link

This course is designed to improve the problem-solving skills of all employee levels in any industry – from health care and finance to human services and manufacturing – by providing an understanding of the processes and techniques for root cause analysis and effective corrective action.

Topics covered include:

  • How to use corrective action to reduce costs and increase profits
  • Using corrective action as a business tool, and not just a quality tool
  • Identifying the problem
  • Containment and remedial action
  • Determining root cause
  • Causes vs. symptoms
  • Generating corrective action
  • Implementing actions
  • Following up to verify effectiveness
  • Tools and techniques that make the process simple yet effective

Concepts are reinforced through group workshop exercises.

Hours: 8

Learning Outcomes

  • Create a problem statement
  • Analyze the root cause of the problem
  • Develop a corrective action plan to prevent the problem from recurring

Intended Audience

Range of positions at any type of organization, from shop floor employees to executives

Prerequisites

Identification of one actual problem to present in class, with knowledge gathered about what happened, by whom, and why  

Credential Opportunities

  • Digital badge: Anyone who completes the course and submits a satisfactory written response to TCIE-generated questions earns a digital badge.
  • Continuing Education Units (CEUs): TCIE grants 0.6 CEUs upon full attendance and participation of this course.
  • Professional Development Hours (PDHs): TCIE grants 6 PDHs upon full attendance and participation of this course for a fee of $25.

Course Schedule

8 a.m. to 5 p.m.

June 10, 2026

Baird Incubator, Room 206/208

1576 Sweet Home Road

Amherst, NY 14228

Map and directions to TCIE.

Instructor Bio: Julie Stiles, CLP

TCIE facilitator is Julie Stiles, CLP. As a Certified Lean Professional and activity-based cost management expert, Julie has over 30+ years of experience helping all types of organizations improve their business performance and profitability. She does so through a variety of means: diagnosing and solving problems, guiding leaders toward specifying and quantifying previously unstated goals and objectives, cultivating the identification of priorities and related metrics, and inspiring clients to see their work with a fresh perspective. Julie’s agility and flexible approach enables her to apply business concepts in a creative way that meets unique customer needs.

QUESTIONS

Any questions, please contact:

Gary Simon
 ggsimon@buffalo.edu
(716) 645-8837

Cost

$395

Registration

Availability is a based on a first come, first paid basis. Payment must be made before being confirmed in the course. Fill out the form below, and then you will be taken to UB Marketplace. Thank you!