FAQs

Participants of a TCIE course follow along with a handout.

Public class registration, payment and cancellation

How do I register for a traditional, classroom-based course?

Register for a course by filling in the registration information located on the right side of the course’s webpage. Continue with the process by submitting payment for the course. This may be completed via credit card or by requesting an invoice.

We limit class size to maximize the effectiveness of our training. Therefore, registration is on a first-paid, first-serve basis. You are not confirmed as being registered for a course until full payment is received.

If you are interested in a course that is closed to registrations, you will be placed on a wait list and another session may be scheduled if there is enough demand. You may also be contacted if a participant cancels his/her paid registration.

When is payment due?

Registration is on a first-paid, first serve basis. Full payment is due no later than 10 business days prior to the course start date. Acceptable forms of payment are credit cards and checks.

Do you provide financial aid?

No, we do not provide financial aid or scholarships.

What if I am unable to attend a course for which I have already submitted payment?

Paid registrants may substitute someone else to take their spot in class. If so, they are to advise TCIE in advance.

If no one else is able to serve as a replacement, then the registrant may cancel his/her reservation, without penalty, if he/she notifies TCIE at least 10 business days before the class start date.

Individuals who cancel a paid registration five to nine business days before the class start  are refunded 50 percent of the full tuition fee (list price). Individuals who cancel a paid enrollment four or fewer business days before the class start are not eligible for a refund of any amount. 

Paid registrants who fail to appear for training, as scheduled, are not eligible for a refund of any amount.   

Note: Written notice, in the form of an email sent to mariahgl@buffalo.edu, is required to cancel a reservation.

Does TCIE reschedule or cancel classes?

TCIE reserves the right to reschedule or cancel any scheduled training class by providing notice to paid registrants 10 business days prior to the scheduled start (or 5 business days prior to the scheduled start for blended learning training classes). 

Paid registrants may enroll in the next available offering of the course or cancel the registration. In the event of cancellation by TCIE, any payment made will be refunded. The client understands and agrees that TCIE shall not, in any way, be held responsible for any costs – including loss of airfare or other transportation costs, hotel expenses or other damages – which the client may suffer in the event that TCIE cancels or reschedules a class.

What happens in the case of inclement weather?

TCIE will decide whether to cancel a class due to poor forecasted weather conditions by 4 p.m. the day before the class date. Notification is sent to participants via email. No notice will be given if the class carries on as scheduled. 

Course mechanics

Is food served at traditional, classroom-based courses?

TCIE provides refreshments or meals at some classes. The course registration email contains details. Anyone with dietary requirements should notify TCIE at least one week before the course start date.

What are your attendance expectations?

We ask that participants set their cell phones to vibrate, and return from breaks on time. Full attendance is required to receive credentials.

We highly recommend participants attend all scheduled sessions of Certified Lean Professional, Certified Lean Six Sigma Green Belt, Certified Lean Six Sigma Black Belt, and Certified Lean Six Sigma Master Black Belt. These programs do not accommodate make-up sessions or instructor “office hours,” and some sessions include hands-on activities that are not possible to recreate outside of class. Therefore, any missed class time may negatively impact participants’ projects and exam performance.

Will I need special supplies?

Pen and paper suffice for most courses. Some may require software, minimum system specifications (for online courses), documentation, or other materials for successful course completion that incur an additional cost. If applicable, this information is listed in the course registration email.

What are the policies surrounding project submissions, for those courses requiring them for certification?

Participants of a course that requires a project will have up to two opportunities to submit a project for certification. (If the first submittal is not accepted, the facilitator provides suggestions for improvement.) Participants are allowed to request an extension, but must receive approval before the project due date. Anyone who submits a project beyond the assigned date, and has not received approval for an extension, incurs a late project fee of $95.

I notice that some courses feature exams, as well as the date listed. Is the exam date flexible?

TCIE asks course participants to modify their schedules to accommodate the exam date. If not, TCIE may charge a fee for those who request to schedule the exam on a different date.

Credentials: UB and professional recognition

Can I receive academic credit for a TCIE professional education course?

No. TCIE’s courses are non-credit bearing and cannot be used toward a degree.

Are any TCIE courses eligible for continuing education units (CEUs) or professional development hours (PDHs)?

Yes. See CEUs/PDHs for a chart detailing credit allotments for our courses.

What is the difference between a CEU and PDH?

Both CEUs and PDHs are units of measurement for non-credit, continuing education programs.

CEUs are applicable for any profession. One CEU is equal to 10 instructional hours.

PDHs are applicable for Professional Engineers (PEs). The New York State Education Department approved the UB School of Engineering and Applied Sciences as a sponsor of continuing education for PEs, thereby granting UB the ability to administer PDHs. One PDH is equal to one instructional hour.

How do I receive a CEU or PDH?

CEU*: TCIE grants CEUs upon full attendance and participation of all open-enrollment courses. If a learner requires documentation, he/she is responsible for contacting TCIE (mariahgl@buffalo.edu) after course completion, and within 30 days of course end, to request a certificate. Any requests made 30 days after course end will incur a processing fee of $25. TCIE will email a digital version of the certificate, specifying the course title, date and CEU amount within 10 business days. 

PDH*: TCIE grants PDHs, for eligible courses, for a fee of $25. A learner is responsible for contacting TCIE (mariahgl@buffalo.edu) after course completion to request a digital version of the certificate. 

* For TCIE’s online courses or specializations offered through the Coursera platform, a learner must complete a request form. The process entails providing proof of the learner’s Verified Certificate (VC) issued by Coursera. A VC indicates a learner has completed a course with a passing score (he/she does not receive a letter grade). The cost of a CEU or PDH for each online course or specialization is $25, effective for all certificates bestowed on November 11, 2019 or later. 

What are digital badges and how can I earn them?

Digital badges validate successful completion of a micro-credential – which is, in TCIE’s case, a course or small program that affords you relevant, high-demand skills. They are digital icons that replace a traditional paper certificate, with the added benefit of highlighting the specific skills and knowledge acquired. Digital badges can be posted on Linkedin, Twitter or another platform for the world to see, or uploaded to a resume.

Learners receive an email upon course completion detailing the process for claiming a digital badge, which includes reflecting on their experience and submitting a piece of “evidence” (answering a handful of questions) about knowledge gained. 

Digital badges are not available for TCIE’s online courses or specializations offered through the Coursera platform.