Policies

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Scheduling

Our appointment policies help us to see as many writers as possible. They help us to be fair and to keep our traffic running smoothly. We thank you for your cooperation! Though our appointments are scheduled on the hour, expect the standard consultation to last approximately 45 minutes. This gives our consultants the ability to complete their client notes and prepare for their next consultation.

Editing

The CEW is not an editing or proofreading service. That means we will not go through your paper line-by-line locating and correcting errors. Like writing centers across the nation, the CEW's mission is to contribute to writer development. Editing papers for students does not contribute to your development as a writer. We can help you with the editing stage of your writing process, if you have completed all of your global revisions. That means we will help you to identify the grammatical and stylistic patterns in your draft and give you some guidance on editing for improvement in these specific areas. You will be actively involved in the process.

For graduate students with late stage, high stakes projects, we do maintain a list of editing services that are either paid for by your graduate student fee or that can be acquired on a freelance basis. International students working on such projects, inquire about our "co-editing" service.

Late Policy

If you are more than 10 minutes late, your appointment may be given to a walk-in client. In that case, you may be seen as a walk-in by the next available consultant or you can reschedule your appointment.

Maximum Visit Policy

Each writer may schedule up to three appointments per week. This limit applies to appointments in any of our locations, including the Digital Composition Lab and residential satellites.

Excessive Cancellation Policy

Because there are many writers vying for available appointment times, making and then cancelling more than five appointments in the space of a semester will result in the ability to make appointments being disabled, and the writer will have to walk-in to see a consultant. After establishing a track record of use, scheduling privileges can be reinstated by our administrator.    

Missed Appointment Policy

If three appointments are missed without cancelling in advance, the writer's ability to make appointments will be disabled, and s/he will have to walk in to see a consultant. After a track record of use has been established, scheduling privileges can be reinstated by our administrator.

Moving Appointments

On occasion, your appointment may need to be moved from one consultant to another. For example, if an undergraduate student has made an appointment with a graduate level consultant, we may move that writer to an undergraduate consultant so that graduate consultants are available for graduate writers. We will also move appointments if a graduate student has inadvertently made an appointment with an undergraduate. In other instances, we may need to rearrange appointments if a staff member has called out sick. In every case, we arrange appointments with the best interests of our writers in mind.

Regarding these policies, please discuss any special circumstances with an administrator. Our intent is to see as many UB writers as we can and to ensure quality consultations.