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Service Level Statement:

Wired Network

Faculty and staff receive wired network support in all spaces owned or operated by UB.

On this page:

Definitions

VLAN VLAN refers to virtual LAN and is defined as all devices that share the same broadcast domain. Virtual networks can be configured across routed boundaries to allow devices to appear as if they are on the same network segment.
Wired Network Request Requesting Wired Network Service from our standard service offering (e.g., new data activation, VLAN change, etc.) or getting instructional and informational help (e.g., how to connect).
Wired Network Incident/Repair Restoring Wired Network Service to normal operation may involve replacement (swapping switch) or maintenance (resetting switch).
Wired Network Design/Installation Any change or introduction resulting in new Wired Network Capabilities outside of our standard service offering (e.g., branch office/remote office deployments, etc.).

Additional definitions are available in the Service Level Statement - Glossary.

Scope of Services

CIT provides Wired Network Request, Wired Network Repair, and Wired Network Design/Installation support to faculty and staff in all spaces owned and/or managed by UB. This Service Level Agreement does not apply to ResNet which is available exclusively to student residents living in UB’s residence halls and apartments or opt-in network services available to IT node administrators including DHCP, Firewall, VPN and Monitoring.

Service Options

Office Connection

A wired network connection is available from your office or lab.

OpenPort Connection

An OpenPort allows you to connect to the UB network using publicly accessible network jacks and your Ethernet cabling. This access method requires authentication as a condition of use.

Fees

Applicable fees associated with Wired Network Service are described at Cost of Services.

Service Response Targets

All of the listed service goals are defined within the Hours of Support.  In other words, if an issue is reported outside of hours of support, the clock would not start until start of business the following business day.  As targets, these are not guarantees on response time, but goals that help define the needed support resources.
Hours of Availability:

  • All Locations: 24x7x365

Hours of Support:

  • Downtown, North, South Campus: 8:30am-5pm M-F

Wired Network Request:

Wired Network Incident:

Wired Network Design/Installation:

Requesting Services/Support

Requests for services or support should be logged with the CIT Helpdesk or by filling out the Network Connection Installation Form. More information can be found at Reporting Network, Telephone, or Classroom Problems and About UB's Network.

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