Faculty and staff receive wired network support in all spaces
owned or operated by UB.
Additional definitions are available in the Service Level
Statement - Glossary.
CIT provides Wired Network Request, Wired Network Repair, and
Wired Network Design/Installation support to faculty and staff in
all spaces owned and/or managed by UB. This Service Level Agreement
does not apply to ResNet which is available exclusively to student
residents living in UB’s residence halls and apartments or
opt-in network services available to IT node administrators
including DHCP, Firewall, VPN and Monitoring.
A wired network connection is available from your office or
An OpenPort allows you to connect to the UB network using
publicly accessible network jacks and your Ethernet cabling. This
access method requires authentication as a condition of use.
Applicable fees associated with Wired Network Service are
described at Cost of
All of the listed service goals are defined within the Hours of
Support. In other words, if an issue is reported outside
of hours of support, the clock would not start until start of
business the following business day. As targets, these are
not guarantees on response time, but goals that help define the
needed support resources.
- Downtown, North, South Campus: 8:30am-5pm M-F
Wired Network Request:
Wired Network Incident:
Wired Network Design/Installation:
Requests for services or support should be logged with the CIT
Helpdesk or by filling out the Network
Connection Installation Form. More information can be found at
Network, Telephone, or Classroom Problems and About