Students, faculty, staff and guests to UB enjoy access to and
support for a variety of Wi-Fi networks.
Additional definitions are available in the Service Level
Statement - Glossary.
CIT provides Wi-Fi Request, Wi-Fi Repair, and Wi-Fi
Design/Installation support to all UB students, faculty, staff and
guests in all spaces owned and/or managed by UB. Given the nature
of wireless communications, quality of service depends on many
factors, only some of which are directly controlled by CIT. In
particular, incompatible clients and coverage or capacity
limitations are not considered to be incidents.
Throughput and reliability may vary depending on a number of
conditions. In general, users can expect the following in buildings
that are listed as fully covered:
- Connectivity to an access point from almost anywhere within the
- 5Mbps of throughput for each client.
- Support for up to 20 clients per Access Point.
Lecture halls have been equipped with multiple access points.
The following are the maximum number of users that can be
accommodated given the above listed parameters:
- Small lecture hall = 20 simultaneous devices
- Medium lecture hall = 60 simultaneous devices
- Large lecture hall = 100 simultaneous devices
A wired network connection is available from your office or
lab.UB Secure is the recommended, secure access choice for UB's
campus network. Your UBITName and password and all data transmitted
from your device to the wireless access point (the campus network)
An OpenPort allows you to connect to the UB network using
publicly accessible network jacks and your Ethernet cabling. This
access method requires authentication as a condition of use.UB
Wireless is an on-campus non-secure choice. You should only
connect to UB Wireless when you need to connect to the UB Network
and you cannot configure your device for UB Secure.
The UB Guest Wi-Fi service is for UB guests and visitors only.
Guests and visitors can access the network by logging in with any
email address. Wi-Fi service is limited and non-secure.
UB Gaming is intended to support devices that cannot
authenticate via web-authentication or 802.1x, typically gaming
consoles and media devices without browsers.
The UB Voice Wi-Fi service is for faculty and staff who want to
use Cisco’s 7925G wireless phone with the campus’s VoIP
Applicable fees associated with UB Wi-Fi are described at Cost
All of the listed service goals are defined within the Hours of
Support. In other words, if an issue is reported outside
of hours of support, the clock would not start until start of
business the following business day. As targets, these are
not guarantees on response time, but goals that help define the
needed support resources.
- Downtown, North, South Campus: 8:30am-5pm M-F
UB Wi-Fi Request:
UB Wi-Fi Incident:
UB Wi-Fi Design/Installation:
Requests for services or support should be logged with the CIT
Help Desk or by filling out the Network
Connection Installation Form. More information can be found at
Network Problems and Getting