Students, faculty, staff and guests to UB enjoy access to and
support for a variety of Wi-Fi networks.
|Wireless Network/Wi-Fi||A technology that provides wireless connectivity to mobile devices.|
|SSID||Service Set Identifier, which is a unique id used for naming wireless networks.|
|Wi-Fi Request||Requesting Wi-Fi Service from our standard service offering (e.g., new access point) or getting instructional and informational help (e.g., how to connect).|
|Wi-Fi Incident/Repair||Restoring Wi-Fi Service to normal operation may involve replacement (swapping access points) or maintenance (adjusting system settings).|
|Wi-Fi Design/Installation||Any change or introduction resulting in new Wi-Fi Capabilities outside of our standard service offering (e.g., exterior coverage, branch office/remote office deployments, etc.).|
Additional definitions are available in the Service Level Statement - Glossary.
CIT provides Wi-Fi Request, Wi-Fi Repair, and Wi-Fi Design/Installation support to all UB students, faculty, staff and guests in all spaces owned and/or managed by UB. Given the nature of wireless communications, quality of service depends on many factors, only some of which are directly controlled by CIT. In particular, incompatible clients and coverage or capacity limitations are not considered to be incidents.
Throughput and reliability may vary depending on a number of conditions. In general, users can expect the following in buildings that are listed as fully covered:
Lecture halls have been equipped with multiple access points. The following are the maximum number of users that can be accommodated given the above listed parameters:
The eduroam Wi-Fi service is the preferred secure Wi-Fi choice for all UB students, faculty and staff, as well as students and faculty from eduroam-participating institutions who want to use Wi-Fi while at UB. Your UBITName and password and all data transmitted from your device to the wireless access point (the campus network) are encrypted.
UB Secure is an alternate secure network, but not preferred. Your UBITName and password and all data transmitted from your device to the wireless access point (the campus network) are encrypted.
The UB Connect Wi-Fi service is available in UB Wi-Fi Boost
areas for UB guests to register to use the network at UB.
UB Wireless is an on-campus non-secure choice in non-boosted Wi-Fi areas. You should only connect to UB Wireless when you need to connect to the UB Network and you cannot configure your device for eduroam or UB Secure.
The UB Guest Wi-Fi service is for UB guests and visitors only,
in non-boosted Wi-Fi areas. Guests and visitors can access the
network by logging in with any email address. Wi-Fi service is
limited to your Web browser and is non-secure. In UB Wi-Fi
Boost areas, register using UB Connect instead.
UB Gaming is intended to support devices that cannot
authenticate via web-authentication or 802.1x, typically gaming
consoles and media devices without browsers, in non-boosted Wi-Fi
areas. In Wi-Fi Boost areas, devices should instead be registered
using the UB My Devices portal.
Applicable fees associated with UB Wi-Fi are described at Cost
All of the listed service goals are defined within the Hours of
Support. In other words, if an issue is reported outside
of hours of support, the clock would not start until start of
business the following business day. As targets, these are
not guarantees on response time, but goals that help define the
needed support resources.
Hours of Availability:
UB Wi-Fi Request:
UB Wi-Fi Incident:
UB Wi-Fi Design/Installation:
Requests for services or support should be logged with the UBIT Help Center or by filling out the Network Connection Installation Form. More information can be found at Reporting Network Problems and Getting Connected.