University at Buffalo (UB)
Students, faculty, staff and guests to UB enjoy access to and support for a variety of Wi-Fi networks.
| Wireless Network/Wi-Fi | A technology that provides wireless connectivity to mobile devices. |
|---|---|
| SSID | Service Set Identifier, which is a unique id used for naming wireless networks. |
| Wi-Fi Request | Requesting Wi-Fi Service from our standard service offering (e.g., new access point) or getting instructional and informational help (e.g., how to connect). |
| Wi-Fi Incident/Repair | Restoring Wi-Fi Service to normal operation may involve replacement (swapping access points) or maintenance (adjusting system settings). |
| Wi-Fi Design/Installation | Any change or introduction resulting in new Wi-Fi Capabilities outside of our standard service offering (e.g., exterior coverage, branch office/remote office deployments, etc.). |
Additional definitions are available in the Service Level Statement - Glossary.
VPCIO provides Wi-Fi Request, Wi-Fi Repair, and Wi-Fi Design/Installation support to all UB students, faculty, staff and guests in all spaces owned and/or managed by UB. Given the nature of wireless communications, quality of service depends on many factors, only some of which are directly controlled by VPCIO. In particular, incompatible clients and coverage or capacity limitations are not considered to be incidents.
Throughput and reliability may vary depending on a number of conditions. In general, users can expect the following in buildings that are listed as fully covered:
Lecture halls have been equipped with multiple access points. The following are the maximum number of users that can be accommodated given the above listed parameters:
The eduroam Wi-Fi service is the recommended secure 802.1x certificate based connectivity for faculty, staff and students while on campus. If configured this service will also allow UB members access at other participating higher ed institutions across the world while allowing those members access here at UB.
UB Secure is intended for legacy 802.1x secure access for UB's campus network. Your UBITName and password and all data transmitted from your device to the wireless access point (the campus network) are encrypted. While this is available the functionality and security has been replaced by eduroam.
The UB Guest Wi-Fi service is for UB guests and visitors only. Guests and visitors can access the network by logging in with any email address. Wi-Fi service is limited and non-secure.
UB_Devices is a pre-shared key SSID for devices unable to use enterprise authentication. Registration is completed on clearpass and uses a university wide pre-shared key. Common devices include gaming consoles, smart watches and other simple wireless clients.
UB Wi-Fi is available to guests, students, faculty and staff of UB in all spaces owned and/or managed by UB. New access points are billed a one-time installation fee. Applicable fees associated with UB Wi-Fi are described at Cost of Services.
All of the listed service goals are defined within the Hours of Support. In other words, if an issue is reported outside of hours of support, the clock would not start until start of business the following business day. As targets, these are not guarantees on response time, but goals that help define the needed support resources.
UB Wi-Fi Request:
UB Wi-Fi Incident:
UB Wi-Fi Design/Installation:
Requests for services or support should be logged with the UBIT Help Center at www.buffalo.edu/ubit/gethelp.
Contact the UBIT Help Center.