University at Buffalo (UB)
Maintain and support of server hardware and OS on the servers that host the DHCP application. NCS maintains the DHCP application itself.
Intended Audience: NCS
Availability: 24 x 7
Support: 24 x 7
Access: dns-support@buffalo.edu
Upstream/Downstream Dependencies (Internal use only): Upstream: machine room facilities, network, DNS.
| Response Hours | Definition | 1st Tier | 2nd Tier | Complete |
|---|---|---|---|---|
| 1. Urgent | Business cannot function without an immediate resolution of the problem. | 1 Hour | ||
| 2. High | Problem has immediate workaround but there is high probability business will be impacted. | 4 Hours | ||
| 3. Normal | Question or issue not affecting the conduct of normal business. | 3 Business Days | ||
| 4. Limited | After the first contact all further work will be estimated and scheduled as time permits. | |||
| 5. None | No assistance available, however, we may be able to direct to other resources. |
Contact the UBIT Help Center.