Faculty have access to high quality instructional technology
equipment for teaching in classrooms including digital projectors,
microphones, audio and video recording, video conferencing and
Additional definitions are available in the Service Level
Statement - Glossary.
CIT provides Classroom Request, Classroom Repair, and Classroom
Design/Installation support (at levels defined later in the
document) in all spaces owned/managed by UB. While we are not
directly responsible for "general" space issues (e.g., furniture,
chalk, projection screens), we will also facilitate the logging of
Facilities workorders where necessary to support the overall
utility of the space. Defined within this document are the
two most common service levels: Centrally Scheduled Classroom
Support and Default Classroom Support. In addition, several
departments/schools may have individual Service Level Agreements
that define support for their classroom spaces. Like the name
suggestions, Default Classroom Support is assumed unless superseded
by another service level.
These spaces are defined as being owned and managed by the
Central Scheduling Office, and funded by an annual budget
allocation. In these spaces, the RACI
matrix for core functions is as follows:
For Centrally Scheduled classrooms, CIT staff are often
responsible for the majority of the support work. In some
cases, for example some installation projects to utilize vendors,
and for support activities on the Downtown campus, we partner with
node support for request fulfillment. The key is that for
Classroom Design/Install, Classroom Repairs and Classroom Requests,
CIT management is accountable for the compliance with standards and
service targets, regardless of who does the work.
The Classroom Capabilities in Centrally Scheduled Classrooms are
structured into standard Classroom Types. An inventory of
what Centrally Scheduled Classrooms have what Capabilities is
maintained on the Look
Up Your Classroom page.
Applicable fees associated with Classroom Presentation
Technology Services are described on the Cost of
As mentioned above, Default support applies to all spaces that
do not have an more explicit service level defined.
Typically, these are department/school owned spaces that CIT had
limited/no involvement in the initial configuration, but where the
department/school wants to utilize our Classroom Repair or
Classroom Design/Installation capabilities. In these cases,
CIT's support responsibilities are much narrower:
Requests for services or support should be logged with the CIT
Help Desk or by filling out the online forms. More information can
be found at Reporting
Classroom Problems and Classrooms
and Learning Spaces.