University Police encourage the university community to bring forth complaints and compliments regarding police service.
The University at Buffalo Police Department is committed to protecting the public interest and maintaining the highest standards of professionalism and integrity. As a nationally accredited police agency, we adhere to professional best practices for conducting internal affairs investigations and resolving citizen complaints. Our policy is to ensure that there are no unnecessary restrictions or prerequisites required in order to initiate a citizen complaint. All reports of employee misconduct or breach of duty shall be investigated in a forthright, professional and timely manner. This includes internal investigations initiated through anonymous complaints and third party reports.
The preferred method for filing a citizen complaint is to speak directly with a supervisor. This is the best means to ensure we obtain all the information necessary to fully investigate and resolve your concern. You may do this in person at our police headquarters located at Bissell Hall on the UB North Campus, or by calling our main number, (716) 645-2222, and simply ask to speak to a supervisor.
Email the details of your complaint to our department email address.
Complete the online feedback form with the details of your complaint.
Anonymous reports may be filed electronically using our Silent Witness Form.
If you prefer to report your concern to someone outside of the police department, you can file a report with UB EthicsPoint. EthicsPoint reports provide the option to remain anonymous, if you so choose.
If you wish to report your concern to someone outside of the police department and your complaint involves an allegation of discrimination, bias, or harassment, you may contact UB EDI at (716) 645-2266, or by completing their online Information Intake Form.
| Dispositions 2017 | |
|---|---|
| Unfounded (see definition) | 1 |
| Exonerated (see definition) | 2 |
| Exonerated with Policy Revision (see definition) | 0 |
| Not Sustained (see definition) | 3 |
| Sustained (see definition) | 1 |
| Total | 7 |
Citizen Complaints involving claims of Bias — 1
Citizen Complaint involving Use of Force — 1
Minor Complaints (see definition)- not included in disposition report — 8
| Dispositions 2018 | |
|---|---|
| Unfounded (see definition) | 2 |
| Exonerated (see definition) | 1 |
| Exonerated with Policy Revision (see definition) | 0 |
| Not Sustained (see definition) | 0 |
| Sustained (see definition) | 4 |
| Total | 7 |
Citizen Complaints involving claims of Bias — 1
Citizen Complaint involving Use of Force — 0
Minor Complaints (see definition) - not included in disposition report — 4
| Dispositions 2019 | |
|---|---|
| Unfounded (see definition) | 2 |
| Exonerated (see definition) | 1 |
| Exonerated with Policy Revision (see definition) | 0 |
| Not Sustained (see definition) | 5 |
| Sustained (see definition) | 0 |
| Total | 8 |
Citizen Complaints involving claims of Bias — 4
Citizen Complaint involving Use of Force — 0
Minor Complaints (see definition) - not included in disposition report — 4
| Dispositions 2020 | |
|---|---|
| Unfounded (see definition) | 2 |
| Exonerated (see definition) | 0 |
| Exonerated with Policy Revision (see definition) | 0 |
| Not Sustained (see definition) | 1 |
| Sustained (see definition) | 0 |
| Total | 3 |
Citizen Complaints involving claims of Bias — 1
Citizen Complaint involving Use of Force — 0
Minor Complaints (see definition) - not included in disposition report — 4
| Dispositions 2021 | |
|---|---|
| Unfounded (see definition) | 0 |
| Exonerated (see definition) | 2 |
| Exonerated with Policy Revision (see definition) | 0 |
| Not Sustained (see definition) | 1 |
| Sustained (see definition) | 3 |
| Total | 6 |
Citizen Complaints involving claims of Bias — 0
Citizen Complaint involving Use of Force — 0
Minor Complaints (see definition) - not included in disposition report — 6
| Dispositions 2022 | |
|---|---|
| Unfounded (see definition) | 1 |
| Exonerated (see definition) | 0 |
| Exonerated with Policy Revision (see definition) | 0 |
| Not Sustained (see definition) | 0 |
| Sustained (see definition) | 3 |
| Total | 4 |
Citizen Complaints involving claims of Bias — 0
Citizen Complaint involving Use of Force — 0
Minor Complaints (see definition) - not included in disposition report — 5
The allegation was determined to be false or not factual.
The incident occurred as reported, but employee actions were lawful and consistent with department policy.
Employee(s) followed department policy, but circumstances indicated policy should be revised.
There is insufficient evidence to prove or disprove the complaint. May still result in corrective measures and/or positive re solutions with complainants. Reviewed to identify trends.
The allegation is supported by sufficient evidence to justify a reasonable conclusion of guilt.
Minor complaints consist of minor transgressions that can be easily resolved at the time the complaint is taken, do not require investigations or formal dispositions, and are not expected to lead to disciplinary action. Complaints related to use of force or potential bias cannot be treated as minor complaints regardless of circumstances.
