If this is an emergency, please contact University Police at 716-645-2222
If you need help with an issue occurring on social media, or to report concerning and/or harmful messages on your official UB social media accounts, please complete the form below.
To become an official UB account, you must first complete a Social Media Strategy Worksheet and submit it to University Communications for review, using the form below.
Need help with your overall social media strategy? Tell us how we can help.
UC will review your strategy/request and provide feedback and/or next steps, typically within 2-3 weeks.
While all official UB accounts are eligible to receive and participate in the following reporting programs, only Unit Social Media Leads are authorized to enroll/manage accounts and change recipients.
For Sprinklr troubleshooting assistance, or to enroll in any of the available reporting programs/services powered by Sprinklr, please follow the instructions below.
Unified Reporting
The Unified Reporting Program allows official UB social media accounts to more easily assess content performance by providing automated monthly reporting exports, delivered via email.
To learn more, or to enroll in the program, contact your Unit Social Media Lead.
If you serve as the Social Media Lead for your unit, you can enroll new accounts, make changes to recipients and/or request assistance at the page below:
For general assistance with Sprinklr, or to report an issue occuring on the platform, complete the form below:
To add or remove official accounts from UB’s Social Media Directory, contact your Unit Social Media Lead.
Unit Social Media Leads are authorized to request changes to the directory, using the forms found at the page below:
To request support from, or collaborate with, UB’s institutional social media accounts on an upcoming campaign or initiative, please complete the form below.
University Communications will typically respond within 2-3 business days.
Note: Requests must be submitted at least two weeks in advance of the desired publish date(s). Content will be supported and scheduled at the discretion of University Communications, based on existing priorities and overall university impact.
For general social media inquiries, please complete the form below: