University at Buffalo (UB)
It's not how you start... it's where you finish
Patient Access Clerk (PAC)
The Patient Access Clerk (PAC) program prepares students for entry-level administrative roles in healthcare settings. Students learn how to support patient registration, scheduling, and front-desk operations while ensuring accurate data collection and patient communication. This program is ideal for individuals seeking to start a career in healthcare without direct clinical care.
What You Will Learn
- Medical terminology
- Medical office administrative procedures such as patient registration and scheduling processes
- Insurance basics and patient intake procedures
- Electronic health record (EHR) navigation
- HIPAA compliance and patient confidentiality
Additional Information
Upon successful completion, students earn:
- Buffalo Educational Opportunity Center Certificate of Completion
- MS Word Certification
- Entry-level roles include Patient Access Representative, Medical Receptionist, and Front Desk Coordinator
- Strong demand in hospitals, clinics, and outpatient centers
- ·Entry career pathway into medical administration and billing roles
Program Information
Open Enrollment
Day classes offered
Monday - Friday: 9 AM - 12 PM
Program Length: 6 weeks
Hybrid Course Delivery: In-classroom learning and virtual sessions
Program Requirements
Before classes, you complete our TABE assessment (Reading and Math)
Additional Details
PAC program is a pre-requisite requirement for students who are interested in continuing onto RMA and MBC certification programs.
For more information, contact Admissions
Phone
716-645-1900
If you send an email, please include your last name, first name, and the program in the subject line of your email.