CCR Help
Are you overwhelmed? Not sure where to start? Our dedicated staff of system administrators, computational scientists, programmers, data analysts and HPC specialists are here to help!
The CCR Help Desk Portal includes a robust and searchable knowledge base containing solutions to the most frequently asked questions. The portal provides users with a platform for self-help 24 hours/day. Users can also check the status of their pending help requests as well as look back on previous help requests they’ve submitted.
Contact CCR Help:
The fastest way to receive technical assistance from our team of system administrators and computational scientists is to submit a ticket through the CCR Help Desk Portal or by using the red Support tab on the left side of your browser window. Alternatively, you can send an email to CCR Help (ccr-help_at_buffalo.edu) which will generate a ticket in our work order system. Urgent requests sent during regular business hours (Monday-Friday 8am-5pm) are often able to be handled within several hours. One of our staff members will respond within 3 business days to requests for software installations and other non-urgent matters. Our staff rotates through an on-call schedule for weekends and non-business hours to handle emergency service outages.
If you email a staff member directly, please keep in mind they may be out of the office, on vacation, or not on-call and may not see your request immediately. Therefore, we highly recommend submitting a ticket through our help desk portal and the first available staff member will respond. We make every effort to provide you with assistance in a timely manner.
1. Click the blue Support tab on the left side of your browser window to search the knowledge base or fill out a new support ticket
2. Use Help Desk Portal for searching knowledge base and submitting help tickets: https://ubccr.freshdesk.com
3. Email ccr-help_at_buffalo.edu
4. Call us: (716) 881-7516
(regular business hours)
Regular Business Hours: Mon-Fri 8am-4pm
Weekends, Holidays & After Hours: Emergency assistance provided for major service outages only