Are you overwhelmed? Not sure where to start? Our dedicated staff of system administrators, computational scientists, programmers, data analysts and HPC specialists are here to help!
Check out CCR's technical documentation for assistance with using our systems
The fastest way to receive technical assistance from our team of system administrators and computational scientists is to submit a ticket through the CCR Help Desk Portal or by using the red Support tab on the left side of your browser window. Alternatively, you can send an email to CCR Help (ccr-help_at_buffalo.edu) which will generate a ticket in our work order system. Urgent requests sent during regular business hours (Monday-Friday 8am-4pm) are often able to be handled within several hours. One of our staff members will respond within 3 business days to other non-urgent matters. Our staff rotates through an on-call schedule for weekends and non-business hours to handle emergency service outages. Please submit software installation requests as detailed here.
If you email a staff member directly, please keep in mind they may be out of the office, on vacation, or not on-call and may not see your request immediately. Therefore, we highly recommend submitting a ticket through our help desk portal and the first available staff member will respond. We make every effort to provide you with assistance in a timely manner.
1. Click the red Support tab on the left side of your browser window to search the knowledge base or fill out a new support ticket
3. Email ccr-help_at_buffalo.edu
4. Use Slack for simple questions during regular business hours
Regular Business Hours: Mon-Fri 8am-4pm
Weekends, Holidays & After Hours: Emergency assistance provided for major service outages only