Information for Military and Veteran Students

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Frequently Asked Questions- Active Duty Military Tuition Assistance

Who makes the first contact for Active Duty Military Tuition Assistance?

The student contacts their representative in the military first, and then the military will contact the Student Accounts office.

What happens after the military reaches out to Student Accounts?

  • The Student Accounts office reviews the student’s enrollment to confirm the student is registered and if applicable, that the student’s registration matches the classes listed on the military branch’s records.
  • Once the student’s registration has been deemed eligible, their student account is coded to prevent holds and late fees while the University waits for the military’s payment.
  • The Financial Aid office is notified that the student will be receiving tuition assistance from the military.

When will the military receive my bill?

The Student Account office will generate an invoice to the military after the 5th week of classes. Some branches of the military are sent paper bills and others require the invoice information to be entered via the branch’s website.

Why am I still receiving eBills?

The student will continue to receive eBills, and is expected to pay any charges that the military tuition assistance program does not cover.  The student should contact their military representative if they have questions on which charges are covered by the program.  Please see the chart below, but understand this is not a guarantee of what your branch will pay.  If the student does not pay the charges that the military doesn’t cover, they are subject to late payment fees and holds.

Active Duty

Billing Method Eligible Costs*
Air Force (AFIT) Paper/Emailed Full tuition and fees and Student Medical Insurance if applicable
Air Force  (AI Portal) Online

Only tuition minus TAP, SUNY TC, Excelsior, VTA, outside scholarships or any tuition based aid

Air Force (Randolf) Paper/Emailed Full tuition and fees except transportation fee and Student Medical Insurance
Army (Falls Church) Paper/Emailed Full tuition and fees except transportation fee and transcript fee
Army (Fort Knox) Paper/Emailed Full tuition and fees except transportation fee and transcript fee
DMNA Paper/Emailed Only tuition minus TAP, SUNY TC, Excelsior, VTA, outside scholarships
Go Army Online Only tuition - $250 per credit hour up to the FT rate minus TAP, SUNY TC, Excelsior, VTA, outside scholarships or any tuition based aid
Navy Online Tuition and fees except activity, transcript and transportation fee
ROTC Online All tuition and fees

*This is determined by your military branch, and is not a guarantee of what will be paid

What happens once the military tuition assistance payment is received by the University?

  • The payment is posted on to the student’s account within 48 business hours of receipt.
  • The student is responsible for the balance that is not paid by the military.  The student should contact their military representative if they have questions on the tuition assistance program.  If the student does not pay the balance after the military’s payment, they are subject to late payment fees and holds.

Return of Unearned Tuition Assistance (TA) Funds

Policy:   The university will return any unearned TA funds directly to the government agency on a proportional basis, through at least the 60 percent portion of the period for which the funds were provided. The following business process will be done for all students receiving military TA:

1. We will not invoice military TA funds until week 5, after student’s registration is confirmed

2. We will check students’ registration again when payment is received

3. We will check registration at week 10, when 60% of course is completed and 100% of TA funds will be earned

4. We will return the portion of unearned TA payments when a student has stopped attending before the 60% point of each class

Schedule:

15 or 16-week Standard Course Withdraw:
Before or during weeks 1-2 100% return to Government Agency
During weeks 3-4 75% return to Government Agency
During weeks 5-8 50% return to Government Agency
During week 9 40% return to Government Agency
During weeks 10-16 0% return (60% of course is completed)

Examples:

In each of the examples below, it is possible for DoD to calculate the return of unearned TA funds to the government based upon when the student stops attending. Note that preferred terminology includes “return” versus “refund.” In each example, bold type identifies the 60% completion point.

Example 1. 5-week Course: • Day 1-7 100% • Day 8 77% • Day 9 74% • Day 10 71% • Day 11 69% • Day 12 66% • Day 13 63% • Day 14 60% • Day 15 57% • Day 16 54% • Day 17 51% • Day 18 49% • Day 19 46% • Day 20 43% • Day 21 40% • Day 22 0% Note: The educational institution’s week of instruction is counted as 7 days.

Example 2. 8-Week Course Withdraw submitted: • before or during week 1 = 100% return • during week 2 = 75% return • during weeks 3–4 = 50% return • during week 5 = 40% return • during weeks 6-8 = no return

Example 3. 15 or 16-Week Course Withdraw submitted: • before or during weeks 1–2 = 100% return • during weeks 3–4 = 75% return • during weeks 5–8 = 50% return • during weeks 9 = 40% return • during weeks 10–16 = no return

Frequently Asked Questions- Veteran's Educational Benefits Ch. 31

What if I am a veteran receiving Chapter 31 benefits, who do I contact?

  • The student should contact the Financial Aid office for VA educational benefits certification.
  • The Financial Aid office will notify Student Accounts to invoice the VA Ch.31 for the student’s specific eligible charges.  Also, the Financial Aid office will add the student in the appropriate student group.  This will prevent late payment fees while the payment is in process.

When will the VA receive my bill?

The Student Accounts office will generate an invoice to the VA after the 5th week of classes. Student Accounts will code the student’s account to prevent holds while the payment is in process. The student will continue to receive eBills.

Why am I still receiving eBills?

The student will continue to receive eBills, and is expected to pay any charges that the VA educational benefits will not pay. If the student does not pay the charges that the VA does not cover, they are subject to late payment fees and holds.  If you have questions on the certified amount of your VA benefits, and which costs are not eligible, please speak with the Financial Aid office.  If you do not pay the balance after the VA payment, your account is subject to late payment fees and holds.

What happens after the VA Ch.31 payment is received by the Student Accounts office?

  • Once the University receives payment from the VA, the office of Student Accounts will post the payment to the student’s account within 48 business hours.
  • If your VA benefits do not pay your account balance in full, you are responsible for payment.  If you have questions on the certified amount of your VA benefits, and which costs are not eligible, please speak with the Financial Aid office.  If you do not pay the balance after the VA payment, your account is subject to late payment fees and holds.
  • If new VA eligible charges are added to your account or financial aid awards are adjusted later in the term or after the term is over, the Financial Aid office will advise Student Accounts if a new invoice should be sent to the VA. If you have questions on the costs that your VA benefits may be certified for, please speak with the Financial Aid office.

Frequently Asked Questions- Veteran's Educational Benefits Ch. 33

What if I am a veteran receiving Chapter 33 benefits?

  • After the Financial Aid Office Veteran’s school certifying officer (SCO) has completed the certification with the VA, the University will receive the payment from the VA.  Student Accounts will post the payment to the student’s account within 48 business hours.
  • If you have questions on the costs that your VA benefits may be certified for, please speak with the Financial Aid office.