Reaching Others University at Buffalo - The State University of New York
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CCR Help

Are you overwhelmed?  Not sure where to start?  Our dedicated staff of system administrators, computational scientists, and HPC specialists are here to help! 


Login to the new CCR Help Desk Portal

 

 

New CCR Help Desk for 2016!

The new CCR Help Desk Portal includes a robust and constantly updated knowledge base containing solutions to the most frequently asked questions.  The portal provides users with a platform for self-help 24 hours/day.  Users can also check the status of their pending help requests as well as look back on previous help requests they’ve submitted. 

Contact CCR Help:

The fastest way to receive technical assistance from our team of system administrators and computational scientists is to submit a ticket through the CCR Help Desk Portal.  Alternatively, you can send an email to CCR Help (ccr-help_at_buffalo.edu) which will generate a ticket in our work order system.  Urgent requests sent during regular business hours (Monday-Friday 8am-5pm) are often able to be handled within several hours. One of our staff members will respond within 3 business days to requests for software installations and other non-urgent matters. Our staff rotates through an on-call schedule for weekends and non-business hours to handle emergency service outages only. 

If you email a staff member directly, please keep in mind they may be out of the office, on vacation, or not on-call and may not see your request immediately.  Therefore, we highly recommend submitting a ticket through our help desk portal and the first available staff member will respond.  We make every effort to provide you with assistance in a timely manner.