Our social channels should be a safe and engaging space where our followers feel they can add to the dialogue. UB’s Comment Guidelines help set expectations about what we consider to be acceptable practice, as well as how we will moderate comments to protect that environment.
You can find our UB Comment Guidelines at http://buffalo.edu/commentguidelines.html.
If you allow public comments directly on your website, you must include a link to UB's Comment Guidelines (http://buffalo.edu/commentguidelines.html) somewhere proximate to where the comments are visible.
All official UB social media accounts must include UB’s Comment Guidelines either directly on the channel itself, or via a link on its website.
For Social Media Channels with limited description space, such as Twitter or Instagram, it is sufficient to add a link to UB’s Comment Guidelines on your website.
For Facebook, LinkedIn and YouTube or other social media channels with “about” sections, copy and paste the following language using the instructions below:
UB COMMENT GUIDELINES: UB loves hearing from you and we welcome and encourage open, thoughtful discussion. We apply UB Comment Guidelines to help our readers share their thoughts in safe and engaging digital spaces. You can find those guidelines here: http://buffalo.edu/commentguidelines.html
Add a reference/link to UB Comment Guidelines to the “About” tab
Add UB Comment Guidelines to:
Go to your LinkedIn Company page > Edit > Edit page > Company Description
Add “Recommended Text” to Company Description (above) and click Publish
Add a reference/link to UB Comment Guidelines in the “About” tab on any official UB YouTube page
This training reviews how to handle engaging and challenging responses on your social media channels and how to escalate issues. | Get Started