Consolidating common services, developing common service delivery tools and processes, and creating capacities to address UB 2020 academic and research goals.
Information technology is vital to UB’s success in the 21stcentury. But for information technology to be ready to respond, strategic changes had to be made in the structure that served the university in recentyears.
Most information technology innovations occur at the departmental level, and as they are adopted throughout campus an enterprise-wide support perspective is appropriate. Our Information Technology services and organizations needed to move in the sameway. There were too many duplicate services across departments, too many support options for faculty and students,and too little available resources to respond to needs.
In 2005, the Information Technology Strategic Transformation subcommittee gathered necessary information from the campus. A complete inventory of services, equipment and personnel was collected. Leading practices from UB and other universities were examined. Key UB constituent focus groups were held.
After analyzing their findings, the subcommittee provided key deliverables: